The watchmaker that hand delivers its timepieces around the world
When it comes to offering good customer service, many may argue that luxury watchmaker Gronefeld goes a little over the top.
For whenever someone buys one of its timepieces, it likes to hand it over in person - no matter where the buyer is on the planet.
"When we sell a watch we always try to deliver our creation personally to the customer, regardless of where they are in the in the world," says co-founder Tim Gronefeld, 43.
"We visit them and organise a dinner or small event where we hand over the watch."
You might question how a little-known, family-owned Dutch company can afford such largesse, but as its watches cost as much as 170,000 euros ($188,000; 120,000) it can stretch to the airfares.