first time I have ever been Kicked out of a Coin Show!

[Tacrezod]

A guy I used to work for reckoned that the poorer you looked, the better price you got.

Whenever he was going shopping for something expensive he would take off his suit, put on a pair of dirty jeans and t shirt and drive one of the works' shagged-out old transit vans. Said he could put up with the dirty looks from the salesmen. The faster service and cheaper price made it worth it

 

[silverbulldog]

why don't you go there 9am sharp :lol:

I guess you did not see the part where I have a newborn less than 2 weeks old. I had to wait until there nap time.

I probably missed out bigtime and would have had a better experience.

the miserable dealer I ran into might have been in a better mood on the first day but my guess is he is salty he has not be able to achieve success with his poor attitude.

 

[silverbulldog]

Look, youngblood - if you're going to do a job at least do it properly - no mention of streaking thru the venue hopping from table to table dodging security or pissing in the fountain out front...

Sheesh - the kids today...

Grouchy coin dealers this weekend at a Show I attended........

First time in my life I have been asked to leave a coin show after getting into it with a dealer.

to make a long story short I got to my states big coin show on the last day with only 2 hours. When I got to the show I was feeling rushed because dealers were already packing up.

To help you understand this sequence of events I was so excited to be able to hunt Pandas which are not normally around my city. I could not wait to find some coins to buy!

I started down the first isle and like usual the dealers are 50-75 years old..I am 30 so they tend to eye me up thinking I am not serious when that could not be further from the truth. I am also very honest with dealers and very friendly to anyone I meet.

In the first isle I found a dealer who had Silver Pandas. His table had double rows of cases so the case with the Pandas was set back and I could not see the quality or even what dates he had if they were Proof or BU so I was standing in between his table and the other Dealers table beside him. The next thing I know I see this old man dealer pointing to the security guard who proceeded to ask me to step back away from the case. I politely said sorry I was just trying to see the Pandas in the back case and wanted to see what coins were good. The dealer made a face like he wanted to jump over the table and fight. He said " you wanted to see if the coins were good?" in a very rude and aggressive tone. I said "yes I wanted to determine if they were high grade or coins I need for my collection" He proceeded to say " you don't know anything about coins these are all good coins" I hastily responded with " No actually I do know because I study pandas and the 1990 in your case has a huge rub on the head".

While this was going on he was showing a very young couple probably around my age a 1991 Panda raw in Capsule. They asked the price and he said $190- which is way to high for this 1991 unless it is double sealed or a high grade. The coin was neither and actually had scratches. The girl looking to buy said to her guy friend do you think this would be worth sending in for grading? They talked back and forth and were on the fence.

While they were inspecting the coin the girl looking to buy said there are some scratches on the coin...the dealer said no those don't effect the value and the coin is Uncirculated.

The dealer looked up and me and told me to get away from his table. I told him I am the customer so I don't see what the problem is here you should treat me as a customer. He said just get out of here!!! I said okay and turned to the girl and the kid looking at the 1991 raw with scratches for $190 and said "If I were you I would not buy that coin from this guy it's not a good deal and would not grade high".

After I said that the guy started yelling get out of here so I walked away quickly as I figured nothing good would come out of this situation. A few minutes later the security came up to me to "Talk"

About 30 minutes later I was looking at 2 gold Proof Panda sets for my Dad with a dealer I know from past shows who I always deal with. While this was going on the dealer from earlier who yelled at me came up and was standing next to me while I was getting ready to look at the proof Pandas in gold. I turned to him and said hey man can I apologize that we had the argument? He flipped out and ran like a little baby back to the security guard who proceeded to walk me out the door and kicked me out of the show. I did not say anything I just walked out since I did not want further problems.

My point to all this is I have never found an industry with such "unusual" behavior to put in nicely. I have come across every dealer in my town and most of them are complete wack jobs with little to no personal skills. These dealers are the face of there company and clearly they do not understand business or sales.

Before this interaction I was considering going to shows on my own now that I have enough coins to make it worthwhile and I know enough about the coins I buy and sell. Now I am not sure I want to be a part of this business other than buying and selling privately due to the "attitude" most of the coin dealers have toward there "customers/clients"

for every 10 dealers I meet only 2-3 of them are people I enjoy dealing with. Let me also say I was shocked to be treated like this as a customer. I run a business and train my salespeople and If my employees act like this they are getting clipped right away.

I will not be going near that guy at the next show and If I go into the coin business you better believe I will be speaking my mind and taking business away from him 1 client at a time.

sorry for the rant and thanks for listening...I needed to vent about this.

coinstacker1984 / silverbulldog

trust me I have been through my days of getting in trouble during high school and college...I am 30 now and a bit more serious especially when I am focused on making good investments like coins. I concentrate and take it serious. If I was 24 and at a frat party that might be a different story.

 

[Newtosilver]

A guy I used to work for reckoned that the poorer you looked, the better price you got.

Whenever he was going shopping for something expensive he would take off his suit, put on a pair of dirty jeans and t shirt and drive one of the works' shagged-out old transit vans. Said he could put up with the dirty looks from the salesmen. The faster service and cheaper price made it worth it

That is actually a good point I have never thought of that.......

 

[Guest]

Its standard customer service 101 to not judge a customer. Customer service is always the first point of contact so should be very important. Businesses are throwing money down the drain when they don't understand this.

 

[grinners]

On the other side of the spectrum, when a homeless looking junky guy walks into Guuci or a bullion dealer with his hands in his jacket pocket acting suspiciously, sometimes it pays to judge a book by its cover.

 

[clear]

^^^^ any good salesman will tell you the #1 rule Never pre-judge the customer

A nice story:
an Indian gentleman came to my brother's real estate office- dressed in shorts and sandals-, none of the three reps who were there bothered to dedicate time to him. My brother whom just arrived to the office, asked him if he could helped him,........the gentleman bought two three bedroom apartments off the plan on the spot, around $1.5m.
I do agree whith the above quote. never pre judge.

a good salesman will always qualify the customer and then tell him f... off.

 

[scone]

Saturday shoes, good for any coin show. They were once black runners

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[millededge]

like they did recently with oprah in zurich switzerland when she asked to see a $55000 bag. The guy didnt recognise her and said something along the lines you cant afford that one lol

That is just not the case, though the MSM tried so hard to make it into a case of racism to fit a longstanding leftist narrative. Why don't you read what the shopgirl actually said.

Not only that, Oprah played the race card right at the time of promoting her film - The Butler, which surprise, surprise is, imo, agitprop for the black grievance industry, very far removed from the truth. Ironically, Oprah's publicity stunt comes across as ruthless exploitation itself.

 

[Byron]

Its standard customer service 101 to not judge a customer. Customer service is always the first point of contact so should be very important. Businesses are throwing money down the drain when they don't understand this.

I agree totally.

However I get the feeling that with some mega businesses with huge numbers of customers and/or luxury goods businesses, sometimes they don't care if they lose customers especially if they are not high net worth or if the profit margin or sale amount is considered "small".

Call it snobbery or catering to a certain demographic.