first time I have ever been Kicked out of a Coin Show!

Look, youngblood - if you're going to do a job at least do it properly - no mention of streaking thru the venue hopping from table to table dodging security or pissing in the fountain out front...

Sheesh - the kids today...

silverbulldog said:
Grouchy coin dealers this weekend at a Show I attended........

First time in my life I have been asked to leave a coin show after getting into it with a dealer.

to make a long story short I got to my states big coin show on the last day with only 2 hours. When I got to the show I was feeling rushed because dealers were already packing up.

To help you understand this sequence of events I was so excited to be able to hunt Pandas which are not normally around my city. I could not wait to find some coins to buy!

I started down the first isle and like usual the dealers are 50-75 years old..I am 30 so they tend to eye me up thinking I am not serious when that could not be further from the truth. I am also very honest with dealers and very friendly to anyone I meet.

In the first isle I found a dealer who had Silver Pandas. His table had double rows of cases so the case with the Pandas was set back and I could not see the quality or even what dates he had if they were Proof or BU so I was standing in between his table and the other Dealers table beside him. The next thing I know I see this old man dealer pointing to the security guard who proceeded to ask me to step back away from the case. I politely said sorry I was just trying to see the Pandas in the back case and wanted to see what coins were good. The dealer made a face like he wanted to jump over the table and fight. He said " you wanted to see if the coins were good?" in a very rude and aggressive tone. I said "yes I wanted to determine if they were high grade or coins I need for my collection" He proceeded to say " you don't know anything about coins these are all good coins" I hastily responded with " No actually I do know because I study pandas and the 1990 in your case has a huge rub on the head".

While this was going on he was showing a very young couple probably around my age a 1991 Panda raw in Capsule. They asked the price and he said $190- which is way to high for this 1991 unless it is double sealed or a high grade. The coin was neither and actually had scratches. The girl looking to buy said to her guy friend do you think this would be worth sending in for grading? They talked back and forth and were on the fence.

While they were inspecting the coin the girl looking to buy said there are some scratches on the coin...the dealer said no those don't effect the value and the coin is Uncirculated.

The dealer looked up and me and told me to get away from his table. I told him I am the customer so I don't see what the problem is here you should treat me as a customer. He said just get out of here!!! I said okay and turned to the girl and the kid looking at the 1991 raw with scratches for $190 and said "If I were you I would not buy that coin from this guy it's not a good deal and would not grade high".

After I said that the guy started yelling get out of here so I walked away quickly as I figured nothing good would come out of this situation. A few minutes later the security came up to me to "Talk"

About 30 minutes later I was looking at 2 gold Proof Panda sets for my Dad with a dealer I know from past shows who I always deal with. While this was going on the dealer from earlier who yelled at me came up and was standing next to me while I was getting ready to look at the proof Pandas in gold. I turned to him and said hey man can I apologize that we had the argument? He flipped out and ran like a little baby back to the security guard who proceeded to walk me out the door and kicked me out of the show. I did not say anything I just walked out since I did not want further problems.

My point to all this is I have never found an industry with such "unusual" behavior to put in nicely. I have come across every dealer in my town and most of them are complete wack jobs with little to no personal skills. These dealers are the face of there company and clearly they do not understand business or sales.

Before this interaction I was considering going to shows on my own now that I have enough coins to make it worthwhile and I know enough about the coins I buy and sell. Now I am not sure I want to be a part of this business other than buying and selling privately due to the "attitude" most of the coin dealers have toward there "customers/clients"

for every 10 dealers I meet only 2-3 of them are people I enjoy dealing with. Let me also say I was shocked to be treated like this as a customer. I run a business and train my salespeople and If my employees act like this they are getting clipped right away.

I will not be going near that guy at the next show and If I go into the coin business you better believe I will be speaking my mind and taking business away from him 1 client at a time.

sorry for the rant and thanks for listening...I needed to vent about this.

coinstacker1984 / silverbulldog
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Exclaim in a loud voice "this coin's old and dirty" and then try and spit and polish it clean.
 
Walk around with your fly down with your bits hanging out and then when people tell you your fly is down smirk and wink and say "I know, my name is John what's your name?"
 
haha thanks for all the posts guys I actually could not sleep last night because I was thinking about what a dick the guy was.

I have already talked with several dealers and I am communicating directly with the President of the organization who put on the show. I figure he should know if I regular customer who brings guests as well as spends a good bit of cash at every show was kicked out because the dealer could not put his ego aside.

I do admit maybe I was in the wrong at some point buy standing too close to his case but that does not call for rude and offensive behavior the dealer displayed.

The other reason I made this thread is I figured I cannot be the only one with this type of negative experience at a show.
 
Sa_bogan said:
I can say that I have been treated similar in a coin shop here in adelaide and haven't gone back since. I too have worked in sales for most of my life and know that the customers are who pay the bills and keep me employed. There is only one coin shop i visit here now weekly and am treated as if I was a good mate. I have heard plenty of stories in regards to local and interstate coin shows and this sounds like a regular happening.
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thanks for your input. As I train my sales folks I teach them if a buyer is rude to "fall on the sword" meaning you swallow your pride and get over your ego in order to make a sale and build the relationship for the future business you can do. If someone treats me in a way that I am not happy with I say " I must have screwed something up and I apologize can we start over?"

My best guess would be that this dealer is not very successful with the attitude he brings to the table. Being successful in business has a lot to do with your attitude. A positive attitude will take you to the bank. A negative attitude will put you out on the streets.

The next time this show comes around I will not be going or inviting my Dad and his friends who buy several Troy OZ of .999 Gold.

The last show I brought some people with me and combined we dropped about $20K. Good luck getting any of my money after this little sequence of events.
 
The thing I love and I am sure people who want sales must hate. If you walk into somewhere in sandals, cheap shirt and shorts some sales people will not give you the time of day. They may look down at you and think you can't afford to buy anything. They'll not give you the time of day but they don't know that you have $10,000.00 - $15,000.00 cash on you to spend.
If people are rude and look down on you walk out, you go somewhere and someone is friendly you may end up spending $120,000.00 - $130,000.00 with them over a period of time.
I do not sell stuff but I would say to anyone who does treat every customer as if they are going to spend some big coin and occasionally the person you expect may spend a hundred could spend a hundred thousand or more....
 
Newtosilver said:
The thing I love and I am sure people who want sales must hate. If you walk into somewhere in sandals, cheap shirt and shorts some sales people will not give you the time of day. They may look down at you and think you can't afford to buy anything. They'll not give you the time of day but they don't know that you have $10,000.00 - $15,000.00 cash on you to spend.
If people are rude and look down on you walk out, you go somewhere and someone is friendly you may end up spending $120,000.00 - $130,000.00 with them over a period of time.
I do not sell stuff but I would say to anyone who does treat every customer as if they are going to spend some big coin and occasionally the person you expect may spend a hundred could spend a hundred thousand or more....
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Yes that's exactly right. My older brother owns several companies and has a seat on the board of Trade in Chicago at the Mercantile Exchange. He is 32 years old and has done very well for himself.

He went into several dealerships to buy a new car in Chicago. He went into BMW in flip flops, shorts, & a white t-shirt they did not even look up or talk to him. He went down the street to Audi in the same outfit and a sales manager walked up to him and started to ask him questions.

To make a long story short he bought a brand new Audi Q7 S-Line with upgraded 20" Rims & running boards which was probably a $70,000 sale.

good point as well by the above OP...you never know who the person is until you find out. You cannot qualify or disqualify until you go through the qualifying process. You need to find out first.
 
like they did recently with oprah in zurich switzerland when she asked to see a $55000 bag. The guy didnt recognise her and said something along the lines you cant afford that one lol
 
Newtosilver said:
The thing I love and I am sure people who want sales must hate. If you walk into somewhere in sandals, cheap shirt and shorts some sales people will not give you the time of day. They may look down at you and think you can't afford to buy anything. They'll not give you the time of day but they don't know that you have $10,000.00 - $15,000.00 cash on you to spend.
If people are rude and look down on you walk out, you go somewhere and someone is friendly you may end up spending $120,000.00 - $130,000.00 with them over a period of time.
I do not sell stuff but I would say to anyone who does treat every customer as if they are going to spend some big coin and occasionally the person you expect may spend a hundred could spend a hundred thousand or more....
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Had a mate years ago wanted to but a twin engined aircraft.
Walked in with shorts and thongs and asked for a test flight.
The salesman told him to bugger off so he asked him what it was worth.
Went and got a suitcase filled with the amount, walked in and dropped it on the counter and said,"now can we have that test flight"
"Come this way sir" was the reply.

I guess money really does talk.
 
I'm 47, but look pretty young.

Sometimes seems if you don't have gray hair and aren't wearing a suit vendors don't want to talk to you,
never realizing you may have several thousand dollars in your pocket.

I've met the this guy way too many times at coin shows, LCSs, flea markets, yard sales and toy stores.

He always talks down to me.

He never gets my business.

6437_cbg6-sml_medium.jpg
 
There are two sides to every story... just sayin'.

I tend to only buy where I receive good customer service (not just coins, anything). Dealers can be a bit 'eclectic', especially some of the older blokes that look like they've been transplanted out of the 19th century.
 
itin said:
I'm 47, but look pretty young.

Sometimes seems if you don't have gray hair and aren't wearing a suit vendors don't want to talk to you,
never realizing you may have several thousand dollars in your pocket.

I've met the this guy way too many times at coin shows, LCSs, flea markets, yard sales and toy stores.

He always talks down to me.

He never gets my business.

http://forums.silverstackers.com/uploads/6437_cbg6-sml_medium.jpg
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Yes this pretty much describes the guy to a T.

I have made the decision to support my LCS who treats me well and I am willing to pay a bit more money to feel good about where my money goes. I currently support several small business owners and the biggest one i support is family owned and operated. They pay fair prices and sell at fair prices. The customer service is top notch and now they even hold coins for me If they know I will like it.

For example any Pandas that come through the door or any Australian Lunars they will not show to anyone until I look first. This has been a great business relationship for them and for me. I do probably $500-$750/month minimum with them sometimes more. Slow and steady wins the race right
 
Mr Medved said:
There are two sides to every story... just sayin'.

I tend to only buy where I receive good customer service (not just coins, anything). Dealers can be a bit 'eclectic', especially some of the older blokes that look like they've been transplanted out of the 19th century.
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of coarse there are always two sides but in this case I quoted him word for word so you can see I am probably at fault for being a dick but he was the dealer and I am the customer.

I am sure you appreciate good customer service and as a business owner I strive to provide my customers/clients with the best and friendliest service possible.

With that being said of coarse we make mistakes but we do not attack our customers or try to tell them they don't know what they are talking about.
 
Austacker said:
^^^^ any good salesman will tell you the #1 rule Never pre-judge the customer :)
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A nice story:
an Indian gentleman came to my brother's real estate office- dressed in shorts and sandals-, none of the three reps who were there bothered to dedicate time to him. My brother whom just arrived to the office, asked him if he could helped him,........the gentleman bought two three bedroom apartments off the plan on the spot, around $1.5m.
I do agree whith the above quote. never pre judge.
 
Argentum said:
like they did recently with oprah in zurich switzerland when she asked to see a $55000 bag. The guy didnt recognise her and said something along the lines you cant afford that one lol
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Not exactly. The actual story is not exactly favourable to O. Though, never let the truth get in the way, as they say.
 
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