hey matthew,
my friend ordered twice. he says online tracking is awesome, and had delivery in less than 2 weeks.
each time you get a phone call from the courier (UPS). they identify if you are buying to resell or for personal use (determines the fees you need to pay - obviously for personal use the fee is lower).
then re GST:
first time he was made by UPS to pay GST (probably because he didn't have the information on hand to argue that he shouldn't be paying GST, caught him off guard). so he gave them credit card details over the phone so they'd release the package.
second time he got it right and the UPS guy pretty much knew that he didn't need to pay GST. UPS emailed a form to complete, scan and send back, and that ensured he didn't have to pay the GST. the form says the following, ask for it if you have any problems:
----------------------------
Australian Business Number..
We hereby instruct UPS Pty Ltd to claim GST Free Entry for all imports from
..
OR only
Tracking number ...
We declare that these import shipments are a precious metal and we are entitled to claim GST Free entry according to Australian Taxation Office GST Ruling 2003/10 summarized below and at
http://law.ato.gov.au/atolaw/view.htm?docid=GST/GSTR200310/NAT/ATO/00001
Precious metal means
Gold in an investment form of at least 99.5% fineness
Silver in an investment form of at least 99.9% fineness
Platinum in an investment form of at least 99% fineness
Investment form for the purposes of the GST Act
Is capable of being traded on the international bullion market, i.e. it must be a bar, wafer or coin and
Bears a mark or characteristic accepted as identifying and guaranteeing its fineness and quality and
Is usually traded at a price that is determined by reference to the spot price of the metal it contains.
GST Act Section 38-385
A supply of precious metal is GST free if
(a) it is the first supply of that precious metal after its refining by the supplier, and
(b) the supplier is a refiner of precious metals, and
the recipient of the supply is a dealer in precious metal who acquires the precious metal for investment purposes.
Note: Any other supply of precious metal is input taxed under section 40-100
Signed.. Date..
Name Position.
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both times he shouldn't have had to pay GST. so trying to get GST back from the first transaction is now on his "to do" list...
overall - do it, their range is great.