jameso
New Member
Photonaware said:Where do I start ?
1. Those of us who purchased the early release of silver 2013 Britannias expected a superb product.
Previous bullion coins were stunning and your gold coins, proof coins and other coins were consistently of a very high quality.
The promotional literature for your bullion coins used words like stunning, beautiful etc.
If we were purchasing silver rounds or seconds then we should not have paid the usual high premiums on Britannias compared to say Philharmonicas which remain one of the cheapest coins yet are in very good condition always.
2. All coins can become collectors coins whether bullion or not.
Perth Mint coins for example are shipped in capsules for protection yet are bullion coins costing no more than your bullion coins.
How many people on this forum would have accepted the coin condition you issued if it applied to their Kookaburras, Snakes & Dragons to then be told they are not intended as collectors coins but merely for their scrap value ?
3. You were not novices in producing fine silver coins and the English Rose didn't show all the process damage of the new Britannias so somewhere on the production line there was a defect. What is worse, the coins were shipped with a QC number / sticker so I assume the only check you made was weight with no inspection whatsover ?
4. I cannot comment on the tube size only hearing that you were unable apparently to supply coins in tubes or there were problems with tubes.
The tubes I received my coins in contained 20 and not 25 and had a Royal Mint tape seal on the grey lid.
5. The early coins I refer to were supplied in sheets of square sections that easily separated.
Each coin was effectively encapsulated individually.
Across the sheet was printed Royal Mint and there were QC stickers on each sheet.
Are you really saying that these sheets did not originate from the RM ?
6. What should have been done better ?
How about admitting there was a production problem and not lying about it at the time ?
How about treating customers better and not passing the blame on someone else ?
You should also have been more receptive to customer complaints and have been willing to exchange subquality coins - those that were seriously poor and there are pictures on this thread.
Fortunately the newer coins are okay so I don't wish to complain any further.
The problems seem to have been resolved so the early damage & frustrations will work through the system in time.
Pity that you were not posting to this site when the issues were at their peak.
http://forums.silverstackers.com/uploads/731_image.jpg
Source:
Coin tube which can only contain 20 coins.,
Mint seals removed.
Source:
Sorry you're right, my mistake - 20 coins per tube, 25 tubes per box. I made an error and should have checked my facts before hitting 'Submit'. The tube you show appears to be one of the newer ones with softer more flexible plastics than earlier versions - I trust the coins in that tube were acceptable? As for the sheets of coins - I can't comment as I'm unsure when and why we may have used those. I will speak to our bullion team to get further information.
Our previous 'bullion' products were not produced in a typical bullion production process, and the quality was more or less equivalent to our 'Brilliant Uncirculated' standard. The issues were with coins produced specifically as bullion using new processes and blanks.
We are now 'up to speed' and have always been responsive to customers who have contacted us with complaints. I would not want you to think that we take this lightly.
Travelgall said:My question is about future issues. Will the designs that appeared previously on the 1997-2012 .925 coins be appearing on the .999 proof ones? If so the 2003, 2005, 2007 and 2009 worked well IMHO. The 2008, 2010, 2011 did not, especially 2011 which was confused.
Are the designs going to change every year like Pandas (Except 2001 and 2002) and is 2013 the last year we will see that design which has appeared previously. Or is it going to be on a basis like before and the designs popping up at random with our good lady with the Toast Fork as appeared on the 2013 and many others making regular visits throughout the years.
Oh and what pressure is the Royal Mint putting on the Government to make these coins 0% Vatted like your Gold Offerings? It is quite clear that the Britannia could become infinitely more popular if in its country of issue you didn't pay an extra 20% for the privilege of collecting what is quite clearly an investment. I have to buy them in Germany or Guernsey and then get them shipped back to the UK which is daft. Last time I checked you only offer Proofs on your web site, will that continue or do you plan to offer bulk sales of the ordinary rated coins?
Future issues of Britannia Bullion will ALL use the Philip Nathan design. That's the original design used to launch the coin in 1987 and reused last year. No other designs will be used. The Britannia Bullion coin is handled completely separately to Britannia Proof and Brilliant Uncirculated (our 'collector' coins).
Britannia Proof and Brilliant Uncirculated will see a new design every year. We have some interesting plans for this coin!
We don't put pressure on the Government and we don't sell coins for investment purposes - that is not The Royal Mint's role. We are a Mint, we make coins, we don't offer investment advice.