Returning Damaged Coin

[Bit Baron]

Hi

I received a damaged bullion coin from a dealer. The damage is minor on the coin and the capsule is deeply scratched. It looks like the damage didn't occur during transportation.

Should I be concern and return the coin to the dealer?

 

[goanna]

If it was the same price as coins of the same type, certainly yes.

 

[Holdfast]

Yes...just be polite and ask for an exchange...most dealers are pretty good.

Was it discounted or did you pay a standard price (Average price)?

What coin was it?

Cheers

H

 

[Bit Baron]

The coin was a 2013 Kookaburra and wasn't discounted so I will ask for an exchange.

 

[goldpelican]

May be simpler to request a new capsule to be sent out. Genuine capsules are available to distributors.

 

[Acme]

Yes, send it back as not only capsule but coin itself has scratches. Good dealer should send you replacement without any problem.

 

[purple88]

Send it back and ask for a replacement. THEY should pay for return shipping not you. If they can't or won't replace it with a problem free coin and capsule get a refund with them paying for return shipping.