They have lost the plot. Just a couple of weeks ago the chief of Aust Post Ahmed Fahour said that "Email is passe and that the next generation will not use email at all, they will instead use twitter and Facebook because emails are not secure enough and too easily hacked"
If that's what's at the top of Aust Post then no wonder they are doing bizarre and counter-productive stuff with their parcel post services. Their CEO clearly believes that customers need to be dictated to.
