Brian McConnell
19 Jul (11 days ago)
to me
Sir:
From you and others, I learned of Cheryl's death. I am saddened beyond what words can express. Cheryl and I spoke many times over the years, and she was a lovely person, very kind, and very committed to the service she provided her clients. My condolences to Russ and to their family.
Sadly, I let her down on this last order. She passed without knowing if she would fulfill commitments or not, which is a burden of guilt on me that will be hard to ever erase.
I'll explain to you what I explained to her since last year: her entire order is minted and boxed up waiting shipment. Every coin. HOWEVER, I cannot ship a single coin from Bolivia (and smuggling the coins out of the country is not a possibility). I have been attacked with a retroactive tax on Royal Silver Company that only applies to us. Our export license is revoked until we pay. The amount of the tax is not reasonable, nor within our possibility of paying, so we dispute it. I thought we had negotiated the amount down to something reasonable, so I told her in February to expect shipment in a week or two, but unfortunately the hope of paying a small amount and being able to ship coins again did not materialize.
Your coins are minted and boxed. When the time comes that we can ship coins again, I will contact Cheryl's husband and get the names of her clients and arrange for delivery.
We have not processed any new orders for over a year.
On top of other problems, I suffered an embolism. Stress, overwork, blood clots, and old age. I am going to slowly respond to all the hundreds of angry Members and customers who wonder what happened to their investment in Royal Silver Company and why I didn't respond to emails. You are the first.
Be assured your order will arrive as soon as we can fix the situation here in Bolivia.
If I can offer some small consolation for the delay in the delivery of your order: Just think how rare our coins have become. Last week, I saw an Andean Cat on ebay for $75 plus shipping, so the price of our coins is going up.
Thank you.
Regards
Brian McConnell
CEO, Royal Silver Company
On an earlier note
Hi Cris,
Are you able to tell me the mintages of each of your coins,
Are you minting the Andean Cats, Macaws, Anancondas and Leoncito Monkey again this year (2013)
I am looking forward to the next design..
Cristofer Fuentes <
[email protected]>
13/03/2013
to me
Dear Warwick,
Thank you for your note. Yes we will continue to mint all coins for this year. We will post on our site when and what are new design will be. Thank you.
Best Regards,
Warwick
13/03/2013
to Cristofer
Hi Cris
What are the mintage's for each year of each your coins?
Warwick
18/03/2013
to Cristofer
Hi Cris
Just checking if you had received my email from 5 days ago
What are the mintage's for each year of each your coins?
Cheers
Cristofer Fuentes <
[email protected]>
18/03/2013
to me
Dear Warwick,
Thank you for your note. Our coins date back to 2010 with the Andean Cat being our first coin. We later released the Blue - Throated Macaw in 2011 and the Anaconda in 2012. We continue to produce these coins as we are planning for a new design. Thank you.
Best Regards,
Warwick
19/03/2013
to Cristofer
Hi Cris
How many of each coin has been made???
Warwick
26/03/2013
to Cristofer
Hi Cris,
Checking in again, how many of each coin have you produced??
Cristofer Fuentes <
[email protected]>
29/03/2013
to me
Dear Warwick,
Thank you for your note. We have shipped around 10,000 rounds. We cannot give the exact number at this time nor the number of each design. If you have any other questions, please feel free to write to us. Thank you.
Best Regards,
Cristofer Fuentes
Customer Service
Royal Silver Company (Bolivia) S.A.