JM Bullion charged card no product.

Gucci said:
edteach said:
Sorry, that is not an excuse. If they ship only on Mondays, they should say that, I called and was told I would get an email when it ships, and when I did, its not received by UPS, when I emailed them I was told that it has shipped, and UPS says they do not have it or it would be in the system. They have till Saturday or its dispute with the cc company. I was first told it would be shipped within 4 days, then they had till 30 days, I was told it has shipped now its known it has not shipped, but there may be a label on it from UPS.
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I know you bought your items and you don't want to wait as long as JM Bullion takes to ship them. That's how I was on my first purchase. But there's nothing you can do. I told you when they are suppose to ship. Even if they don't ship it this week or next week you failed to read these important message>

BY USING THE WEBSITE, YOU REPRESENT AND WARRANT, WITHOUT LIMITATION, THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS OF THIS AGREEMENT AND ANY OTHER SUPPLEMENTAL TERMS, DISCLOSURES, AND DISCLAIMERS, YOU MUST IMMEDIATELY LEAVE THE WEBSITE.

We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including, without limitation, information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

In cases of suspected fraud, certified checks, personal checks, cashier's checks, or money orders may be held up to 45 calendar days, although this is rare.

Once you have placed an order with JM Bullion you have entered into a binding legal agreement, and cannot cancel the confirmed order. However, at any time after your confirmed order has been placed, but prior to it being shipped, the confirmed Purchase Price ("Purchase Price") may be offset (product sold back to JM Bullion) at JM Bullion's lowest Bid Price ("Bid Price") on the day that we receive your written request for such an offsetting transaction. Credit/debit card orders may not be offset 24+ hours following the time of order creation.

After JM Bullion has shipped the product, the order is final and cannot be canceled. If you refuse shipment the product will be returned to us and you can either pay to have it reshipped or accept our buy price upon return plus a standard 5% restocking fee.

Here's the most important part they probably 3/10,000 of there customers understand:

JM Bullion reserves the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation

But trust me no one reads any terms of condition now a days.
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I think you must work for JM. You are making excuses faster than a Jehovahs Witness after a failed date. LOL
 
edteach said:
Gucci said:
edteach said:
Sorry, that is not an excuse. If they ship only on Mondays, they should say that, I called and was told I would get an email when it ships, and when I did, its not received by UPS, when I emailed them I was told that it has shipped, and UPS says they do not have it or it would be in the system. They have till Saturday or its dispute with the cc company. I was first told it would be shipped within 4 days, then they had till 30 days, I was told it has shipped now its known it has not shipped, but there may be a label on it from UPS.
Click to expand...

I know you bought your items and you don't want to wait as long as JM Bullion takes to ship them. That's how I was on my first purchase. But there's nothing you can do. I told you when they are suppose to ship. Even if they don't ship it this week or next week you failed to read these important message>

BY USING THE WEBSITE, YOU REPRESENT AND WARRANT, WITHOUT LIMITATION, THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS OF THIS AGREEMENT AND ANY OTHER SUPPLEMENTAL TERMS, DISCLOSURES, AND DISCLAIMERS, YOU MUST IMMEDIATELY LEAVE THE WEBSITE.

We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including, without limitation, information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

In cases of suspected fraud, certified checks, personal checks, cashier's checks, or money orders may be held up to 45 calendar days, although this is rare.

Once you have placed an order with JM Bullion you have entered into a binding legal agreement, and cannot cancel the confirmed order. However, at any time after your confirmed order has been placed, but prior to it being shipped, the confirmed Purchase Price ("Purchase Price") may be offset (product sold back to JM Bullion) at JM Bullion's lowest Bid Price ("Bid Price") on the day that we receive your written request for such an offsetting transaction. Credit/debit card orders may not be offset 24+ hours following the time of order creation.

After JM Bullion has shipped the product, the order is final and cannot be canceled. If you refuse shipment the product will be returned to us and you can either pay to have it reshipped or accept our buy price upon return plus a standard 5% restocking fee.

Here's the most important part they probably 3/10,000 of there customers understand:

JM Bullion reserves the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation

But trust me no one reads any terms of condition now a days.
Click to expand...
I think you must work for JM. You are making excuses faster than a Jehovahs Witness after a failed date. LOL
Click to expand...

lol it's not an excuse I copied and pasted from here > http://www.jmbullion.com/terms-and-conditions/. It's the famous page that has the least amount of views. And to be honest 95% of Jm Bullion customers problems can be solved if they simply read the terms and condition. The only problem I see here is you ordered on Feb 4. You don't wanna wait for your products so your complaining just like most of the people do. Here's line #7 from the terms and condition. This will solve you and everyone else's future problems regarding shipping>

Shipment may take up to thirty (30) days from completed payment, depending upon the manner of delivery. Note that this 30 day period is IN ADDITION to all payment clearing times and any product-specific delays. Applicable taxes, as well as shipping and handling charges are not reflected.

It hasn't even been 2 weeks.

Ok so maybe I came off sounding harsh. Sorry :D
 
Just got this notice:
We wanted to make you aware that we are in the process of relocating our distribution center. As a result of some unexpected issues and inclement weather, we are experiencing extended shipping times with your order as we finalize the migration. We are working around the clock and expect to ship your order shortly.

We will be making a full announcement soon highlighting all the exciting benefits our new distribution center will provide. In the meantime, we appreciate your patience and would like to offer you a $5 coupon off your next purchase at JMBullion.com. Simply enter certificate code DLY-xxxxx at checkout.

Additionally, keep your eyes open for a special, never been seen before promotion we will be running as our way of apologizing and saying thank you. If you have any additional questions about your order please call us at 800-276-6508.

Regards,
JM Bullion
This does not do much for me. I was told it was shipped, then it was just not picked up lastnight now its somewhere but will ship soon. This is getting more disconcerting by the day. Now its we don't know where it is but are working to ship it and her is five bucks. What a bunch of morroons. Ever see the commercial where the monkeys are in the back working on your car by banging hammers and baseball bats on the eng? This must be how JM works
 
From all the reviews I have read in the past two days I am sure they are selling metal they do not have yet in hand. Its one after the other of they order it, get a lot of excuses of why its late. This will bite them in the butt.
 
Hi all,

I wanted to post a quick update as to what is going on with some of these orders. This past Monday, we launched a new pick and pack arrangement with Brink's NY, and unfortunately the launch week has not gone nearly as smoothly as we had hoped.

We sent a large lot of orders over each day for processing, thus being marked Shipped on our website and receiving tracking, but due to a miscommunication between our teams, we continued sending more orders over before the previous orders had actually made it out the door and into the carrier systems. The weather in the Northeast this week also caused the carriers to miss a few pickups, which didn't help the situation.

This is why many customers have been seeing the Shipped notifications from JMBullion.com, but not seeing update scans at UPS.com or USPS.com. After this weekend's and Monday's pickups, all Shipped orders should be in the USPS/UPS systems and will be truly en route.

Brinks is preparing an extremely large team, starting Monday, to clear out our entire backlog ASAP, and from that point forward we will be able to provide our customers with quicker and more efficient order processing than we ever have in the history of our company. Despite these initial hiccups, we are extremely excited about the speed of service we will be rolling out shortly once we're through this backlog.

To address edteach's comment - yes, in the past as we grew we certainly had times where we ran into supply chain delays with the mints missing delivery dates, logistical issues, and insufficient pick and pack speed, but we have been working diligently the past few months to put ourselves in a position where this is never an issue again. Very soon you will notice on our website "maximum available" quantities for every single product, to ensure customers can only purchase what is physically, at that very moment, unsold and in our vaults and available for immediate shipment by our new and improved pick and pack team.

As mentioned on our Facebook page, once we are through this backlog we also will be running a major "apology" promotion, to hopefully make it up to all customers who had to endure longer than normal processing times. Please accept our apologies for any delays or hassles you've experienced - we do not feel this level of service is acceptable and we are working hard to make the necessary improvements.

Thank you for your patience, and please feel free to email me directly with any questions or concerns at [email protected]. I am working all weekend with Brinks to ensure we get things back on track, and I will be glad to personally handle any outstanding orders or issues, or address any further concerns you may have.

Thanks
 
UPDATE, it seems my order has been given or picked up by the shipper [UPS]. It now shows no delivery date but it shows movement by UPS. I hope that to make up for the long delays its more than a 5 dollar coupon that you give every one. To make up for CS problems it should only be emailed to those like myself and others who actually had problems. If its given to everyone its not really an offer to make up for our delay. One other thing is people will be more understanding if you tell us what is really going on. I personally got several stories about it was shipped, it did not get picked up in last nights pickup, its not shipped, ect. This makes for a lot of suspicion. I will be watching to see what you do to make up for the problems some of us have had. My first two orders went fine, a bit slow but nothing that I could not live with. When I hear different explanations, that makes me and others think we are being jacked around and that makes a customer very upset. Looking forward to your offer.
 
Understood and totally makes sense. As mentioned there was a lot of miscommunication between NY and our team, and everyone was scrambling to get to the bottom of what was happening, so I can certainly see how you'd end up getting different answers from our CS reps. We will keep everyone informed as we continue working through this, and again thank you for your understanding.
 
Glad to see some owning up in a public forum.
Thanks, and that means a lot to me as a customer.
I will give it a week or two and begin ordering again and see how things go.

I'm always willing to give a company a second chance when they own up to their mistakes.

Looking forward to better service soon with you guys.
~Steve~
 
Maybe it's just my orders that get special treatment. I mean all the orders I have made over the past months ship within 2 weeks of me ordering. Never been a problem. Well, maybe on my first order where I called each day after my order was placed wondering where in the world my stuff was lol :lol: But then I got a Ps4 to pass time and I really didn't care about waiting as it always shipped the 2nd Monday after I placed my order and was delivered at 4pm sharp by usps outside the guard shack. But yeah in my experience they always shipped within 2 weeks but not the 1st week and on Monday. Sometimes Friday. See no worries I told you it was going to ship this week :rolleyes:


Note: I'm an investor not a English major. Ok and maybe an Aero/Computer/Electrical Engineer but that's beside the point.
 
The only online purchase I've made in the few months I've been accumulating was from JM Bullion after reading about them online and hearing good things from forums. I ordered ASE's and total time from order placed to delivery at my door was exactly 7 days and I ordered on a Saturday. Overall I was very happy with the service and would order from them again. I ordered about 6 weeks ago but where I live I have access to all types of physical silver within 15 mins so I don't really order online at all.
 
I've placed three seperate orders with jmbullion this year and have received all. Not the quickest shipping but low prices and quality packaging
 
Seems everything got straightened out here . At first a I was a bit put off , since this was the site I plan on ordering from . Not sure but I live in Ny so thinking it won't take as long as others say since I am in the same state .

I can vouch for the weather though it's been pretty brutal and that always backs up shipping carriers
 
@ TommyGunn you are already probably aware but in case you are not, APMEX charges tax on orders shipped to NY. This may or may not be one of the main reasons you order from JMBullion...but it's a good reason not to order from APMEX



.
 
What is the legal story behind APMEX charging tax on NY addressed orders? Some inter-state tax 'harmonisation' cooperation or so?
 
I believe orders shipped to a state where APMEX has an office (New York and Oklahoma) must include sales tax.
 
Aren't governments funny? The only reason for such requirement is to prevent 'tax shopping', being people that go for the state with the least tax burden, and in order to inflict them the burden anyway, governments cooperate along import/export taxes and regulation alike this requirement, actually destroying 'competition' between governments. If private companies would cooperate to inflict customers the high prices, governments would name this price agreements that they declared illegal and sue them. But if they do the very same themselves, they name it tax 'harmonisation'.
This is offtopic though.
 
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