Hi RomanControl,
Thanks for the feedback - let me see if I can respond to these points.
RomanControl said:
1) it doesnt have a simple accounting for what you have accumulated.
You have to go through all your orders and add it up.
Painfully aware of this - we're prototyping an online statement at the moment that will show your accumulated total ounces and grams, and the status (e.g. pending, paid, pooled, converted) of each historical purchase in a statement style view. The product was in soft-launch (we've done very little promotion) and it took off faster than we expected - but it's demonstrated the need to get this info up and running for our customers! This information when launched will be accessible from your account view on the Gold Stackers website - we will advertise when available (likely in December).
RomanControl said:
2) Also the price over spot should be a percentage rather than a fixed price in my opinion, and its a little steep considering you've still got to convert it at a premium to coins/bars.
One dollar over spot would be fair for the service , or a percentage
The premium needs to at least partially cover the purchase of physical backing - and the backing is in the form of our retail format fabricated items, like Perth Mint 10oz bars, 1oz and 10oz coins etc. To offer lower premiums would mean we are selling unallocated ounces for far less than the cost to us of providing the physical backing (not to mention storage) - there's no possible way we could compete with say the spread on a derivative like ETPMAG, or Perth Mint Pool Unallocated, that is backed by say 1000oz bars at cents per ounce over spot. Depending on the physical item moved from inventory to pool backing, it usually costs us money short term to back the unallocated - when we use Perth Mint 1oz coins for example, we certainly aren't obtaining them for $2/oz over spot from the Perth Mint.
Premiums for physical items in our catalog are fixed dollar amounts over spot - and the cost of buying say ten ounces of allocated silver and then paying the "redemption" fee to take delivery of it as a 10oz bar is exactly the same combined premium as buying the 10oz bar upfront. For example, using prices taken right now:
Spot feed: $32.19/oz AUD
Unallocated silver: $34.19/oz
Redemption fee for Silver Stackers 10oz bar: $25/bar
Silver Stackers 10oz bar: $366.90
(10 x 34.19) + 25 = 366.90, the same price
The intention is that unallocated customers are not disadvantaged when paying the final redemption fee/premium, and the premium over spot is a balance of providing the unallocated ounces up front at close to revenue-neutral, and keeping it at a spread reasonable enough to dissuade day traders trying to jump on and use it as a trading platform rather than as an accumulation platform, which is what it is intended for.
In other words, buying silver (or gold) from us via Unallocated and then converting it to a specific physical form for delivery should cost exactly the same premium as if you just bought the physical item in the first place. You're not penalised at delivery time with extra fees.
RomanControl said:
3) Doesnt follow spot in the dips, reliably
Should do so during business hours - prices follow spot and are updated every five minutes from 8am to 6pm Melbourne time business days. Overnight only increases in spot are reflected, as we're not awake 24 hours a day to hedge overnight sales, so there is an overnight floor. It does mean that dips outside of these hours cannot be taken advantage of - but dips during business hours certainly can.
RomanControl said:
Other than that I think its a great way to accumulate, save on postage , buy in dips.
If they fix those issues I'll stop looking for someone better to buy from
Thanks - we are working on the first one at least, and I hope my explanation of the second two provides some clarification.