dragons - from order to delivery... ETA?

lamp said:
Jislizard said:
Well the Delivery company, (can they be called a delivery company if I have to go to them?) Told me that bullion is a restricted product so only the sender can have it re directed.

Perth mint replied straight away to my email by saying that they would have it redirected for $12.

This is just a one off redirection and I have to send in a letter authorising them to amend all future deliveries to the new address or just change the address next time I make an order.
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You got it for cheaper, I wonder how come I got charged $17 :rolleyes:
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I sent a very polite email ! Maybe it was a typo in her email but they are charging it to the credit card I gave them when I registered so I guess I will soon find out.
 
Jislizard said:
silver dragon said:
The lady at the post office told me that if being delivered by AAE then they will go to Post Office if nobody home. Some courier companies won't do but she assures me AAE do so maybe you should ask why it isn't being left at Post Office unless of course you are unable to get to the Post Office before closing time, but if having to take time off to go to airports or depots then PO might be better option
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Sadly not true! At least in this instance. The tragic thing is that there is even a 'Post Office' option on the card they left me, they had to have driven past the post office on their way back to the airport with my package.

Perth Mint has been very helpful in getting it redirected to me but I can't understand why they use this 'service' in the first place, I am sure it must be an insurance thing because I can't believe it is due to public demand!

Glad I didn't pre sell any!
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That is such a shame that not all of them do the same thing. I am so glad my delivery guy took mine to Post Office. It is too much to expect people to stay at home all day when expecting a parcel and can't even be sure of what day it will arrive either.
 
Do AEE deliver on the weekend? Im hoping no as just got my despatch notice but I am having them sent to my work.
 
Jislizard said:
Well the Delivery company, (can they be called a delivery company if I have to go to them?) Told me that bullion is a restricted product so only the sender can have it re directed.

Perth mint replied straight away to my email by saying that they would have it redirected for $12.
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It's a pain in the butt, but I guess they need something for their time.
 
I got an email Friday 3.00 P.M saying dispatched. Woke up at 7.30 this morning they were just sitting on front door step. I am a light sleeper. Thought i had to sign for them. Perish the thought someone could of taken them. P.S Glad they are here
 
My experience with a previous order was that AAE wouldn't redirect to a post office when it couldn't make delivery. Ended up ringing PM after two failed delivery attempts and having it redirected to my work address. No problems, no $17 redirect charge.
 
alexisio said:
I got an email Friday 3.00 P.M saying dispatched. Woke up at 7.30 this morning they were just sitting on front door step. I am a light sleeper. Thought i had to sign for them. Perish the thought someone could of taken them. P.S Glad they are here
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OMgZ.. did you get insewerants? You could be dodgy and claim you never received them :P
 
has anybody that ordered over the phone for 1oz dragon and 1oz gold ones on the 1st of Sept NOT received them? I'm still waiting :/ - no confirmation email as well.
 
unfunkable said:
has anybody that ordered over the phone for 1oz dragon and 1oz gold ones on the 1st of Sept NOT received them? I'm still waiting :/ - no confirmation email as well.
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Hi unfunkable, have you tried phoning them? They are very helpful when you are gentle to them. I phoned 2 x after ordering on the phone, just saying I was worried whether they received my BPay, etc. Just making sure funds cleared, and so on, and by the way, where's my order at.....
 
Direct deposits take seven days to clear, or they sit on the order for seven days which is in their terms and conditions which can add to waits
 
unfunkable said:
has anybody that ordered over the phone for 1oz dragon and 1oz gold ones on the 1st of Sept NOT received them? I'm still waiting :/ - no confirmation email as well.
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I ordered mine on the same day and still haven't received it. Called last week and was informed that my order will be released after 13th Sept.
 
got carded today from AAE at work for 2 items
went to postoffice....ink toner and other shop stuff...was so exicted :cry:
 
Well they finaly got here.

Seems that there is a lot of inconsistency in the policy...

Either you are at home and they deliver it to you and you sign for it

You are at home but asleep and they drop it on your front step. No signing needed.

They drop it off at the Post office for you free of charge.

They charge you $12 to redirect it to your work address

They charge you $17 to redirect it to your work address

They waive all charges and redirect it to your work address anyway.

Good to know where you stand...
 
Mine arrived this morning. They were sitting at the depot in Canberra from about 8:30 Friday morning, which was too late to make it out on Fridays delivery.
 
Air Express managed to deliver mine to somebody 60km from me :(, not sure how they did that wrong name ,town and post code. Not happy at the moment ,Have to PH'm up and hope someone made a mistake.
 
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