Bullion Now

Antalon

Antalon

Active Member
Silver Stacker
Not wanting to cause any trouble with Bullion Now, but I still have some orders pending from before Christmas. I understand they’ve been dealing with huge demand and long lines of people buying silver in person, so I can imagine they’ve been overwhelmed.


That said, it would be reassuring to get an email confirming that older orders are still secure, especially since they were placed at much lower prices. I also noticed they’ve added several more pages of silver to their website today, which made me wonder whether existing orders are being prioritized.


I completely get that this is probably a busy period for them, but some communication or reassurance for customers with older pending orders would go a long way. Just my thoughts.

Antalon
 
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I wonder if they accept buy backs of orders "not yet delivered" at the same relative premium to purchace, or at least at the same "current price of sale"... if its not an item they sell at spot.

I mean.. at that stage they are not yet "second hand"... Just wondering about how that works.
 
Azure said:
I wonder if they accept buy backs of orders "not yet delivered" at the same relative premium to purchace, or at least at the same "current price of sale"... if its not an item they sell at spot.

I mean.. at that stage they are not yet "second hand"... Just wondering about how that works.
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Michael actually covered this in a live stream. He'll buy it back but at buy back price (I think, maybe could negotiate). But customers have sold back before delivery and one customer actually went in to pick it up, held it for 10 seconds and asked the buy back price and sold it on the spot.
 
OP - was it for a pre-order item? If so they may not have received the stock yet. Lead times for some items, especially 1kg silver bars, have blown out to 3+ months now. Before Christmas was more like 1 month so you'll probably get it soon.
 
I’m feeling quite concerned at this point. I’m still waiting on a purchase made back in November (not pre-order) despite multiple calls and emails. I was also sent incorrect coins, had to return them, and then experienced delays when they incorrectly entered my bank details for my unallocated sale, with the issue initially attributed to my bank for two weeks. While I kept calling and felt like I was being annoying but I was seriously concerned and they just wouldn’t look into it.
There has also been an unresolved system issue preventing part of my unallocated holdings from being sold, with no clear timeframe provided. At present, the phone line leads to a recorded message with a full inbox.
I’ve previously defended BN regarding delays, as I understand they can happen and that they are expanding at the same time as the market is experiencing unprecedented growth, but this experience has been disappointing and has left me feeling uncertain about continuing to invest until these issues are resolved. Especially not being able to sell unallocated that you have bought in good faith that you should be able to access in a time sensitive market.
 
Anortimaus said:
I’m feeling quite concerned at this point. I’m still waiting on a purchase made back in November (not pre-order) despite multiple calls and emails. I was also sent incorrect coins, had to return them, and then experienced delays when they incorrectly entered my bank details for my unallocated sale, with the issue initially attributed to my bank for two weeks. While I kept calling and felt like I was being annoying but I was seriously concerned and they just wouldn’t look into it.
There has also been an unresolved system issue preventing part of my unallocated holdings from being sold, with no clear timeframe provided. At present, the phone line leads to a recorded message with a full inbox.
I’ve previously defended BN regarding delays, as I understand they can happen and that they are expanding at the same time as the market is experiencing unprecedented growth, but this experience has been disappointing and has left me feeling uncertain about continuing to invest until these issues are resolved. Especially not being able to sell unallocated that you have bought in good faith that you should be able to access in a time sensitive market.
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I'd be concerned too, I think you've given them ample time to resolve the issues. If I were you I'd jump onto their livestream this afternoon and (calmly and respectfully) vent your concerns and ask for a resolution. Let us know how you go.
 
I would, except I’m working today and also when people have previously raised their issues (like every week) they say the same thing “oh that’s odd, we’re up to date now, email us directly and we’ll look into it” not to mention that the first 20 minutes of their podcast is them justifying, apologising and explaining the wait times and stressed out staff etc etc
 
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