Bulk Bullion looks like a bad experience about to occur

[gnik1]

Just a quick rant I purchased some bullion from these guys last week as they promised free delivery on their web site.
It is not a massive order but it is it frustrating when good communication is lacking.

I placed the order and paid on the 4 May. They acknowledge receiving payment on the 5. On the 7 I sent an email asking for an update on the order or if there was an issue with the order. I realize that they could be busy and may have a backlog however a quick note to let me know that would have gone a long way to reduce my anxiety, since they have no issue sending me marketing material therefore they must have time to answer an email.

I have tried getting in contact with them via their web site since I did not receive a reply to my email and I am still waiting for a reply.

This is the first and last time I will purchase from them.

 

[ozcopper]

Bulk Bullion reviews

Bulk Bullion (Online Shop): 2 out of 5 stars from 6 genuine reviews on Australia's largest opinion site ProductReview.com.au.

www.productreview.com.au

 

[ozcopper]

I ordered once and once only. I did get my order but they are the only company I've ever dealt with that say the item is shipped and then ship it a week later after me hassling them.

 

[SULLA]

Just a quick rant I purchased some bullion from these guys last week as they promised free delivery on their web site.
It is not a massive order but it is it frustrating when good communication is lacking.

I placed the order and paid on the 4 May. They acknowledge receiving payment on the 5. On the 7 I sent an email asking for an update on the order or if there was an issue with the order. I realize that they could be busy and may have a backlog however a quick note to let me know that would have gone a long way to reduce my anxiety, since they have no issue sending me marketing material therefore they must have time to answer an email.

I have tried getting in contact with them via their web site since I did not receive a reply to my email and I am still waiting for a reply.

This is the first and last time I will purchase from them.

I ordered some 5oz maples from them a few days before you ordered and received in timely manner. If you need a phone number for BB DM me.

 

[gnik1]

I ordered some 5oz maples from them a few days before you ordered and received in timely manner. If you need a phone number for BB DM me.

Thanks tried calling their number 1300 242 393 only to be told to leave a message. I did not as I have nothing nice to say and I'm too annoyed besides I don't think they'll callback as I'm still waiting a reply on their chat via their website So if you have a different number I'd appreciate it.

 

[SULLA]

Thanks tried calling their number 1300 242 393 only to be told to leave a message. I did not as I have nothing nice to say and I'm too annoyed besides I don't think they'll callback as I'm still waiting a reply on their chat via their website So if you have a different number I'd appreciate it.

DM'd you.