APMEX nows ships to Australia for small orders

SpacePete

SpacePete

Well-Known Member
Silver Stacker
I discovered today that APMEX will ship to Australia for orders over $250 if you pay by CC (previously it was $1,500+ only I believe).

Its not all sunshine and unicorns however. There are conditions:
Australia

What is the minimum order amount?
Minimum Order: $250 (credit card) & $1,500 (bank wire) USD

What currencies are accepted?
USD, CAD, EURO, GBP

What form of payment does APMEX accept?
$250 - $2,500 USD (credit card)
$1,500 + USD (bank wire)

Do you accept credit cards?
Yes. We do accept credit cards for payment. APMEX recommends paying for smaller orders by credit card. Credit card orders exceeding $2,500 (USD) are not accepted until you are an established customer. All credit card orders are reviewed on an order by order basis. In addition, we will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address in your online account before placing credit card orders. We reserve the right to refuse any order deemed questionable or of significant risk to APMEX regardless of payment method and price confirmation.

Will I have to pay duties or taxes when I receive my order?
All duties and taxes must be paid by the customer on delivery. You may be subject to taxes and/or duties for your order. Please consult your local customs broker for more information on duty and tax rates.

Does APMEX declare the value of the package on Customs Forms?
We always declare the full value of the shipment on any customs form. There are no exceptions to this rule.

What are the shipping costs for Australia?
Shipping costs are $49.95 USD plus an additional $0.25 USD per troy ounce weight surcharge. Currently, all of our shipments are shipped FedEx International Economy or UPS Worldwide Expedited and must be shipped to a physical address.

We do not typically accept orders from international customers using freight forwarding services such as Vpost addresses. If orders are placed online with Vpost or freight forwarding addresses, all risk of loss for such orders is borne by you once APMEX delivers your product to the freight forwarding service or Vpost. Additionally, customers living outside of FedEx or UPS normal delivery zones may incur an Extended Area Surcharge.
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So after all that I thought I'd still give it a go, and discovered a couple of things:

(a) Turn off adblock which could hide the frame containing the Visa or Mastercard security code SMS request
(b) Card address must be same as shipping/mailing address
(c) Visa and MasterCard only (no sign of PayPal despite claims to the contrary elsewhere.)
(d) It doesn't fu*kin work

That's right, after several attempts with their shitty payment process, and after carefully entering everything multiple times and getting auth codes from my bank and MasterCard I get the following totally turtling useless error message:
There was a problem processing your credit card. Please be sure to check and ensure that your credit card and billing information was correct. If you continue to have problems then please contact your credit card company to resolve this issue.
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Now, I'm not discounting the fact that I may be a complete idiot and missed some important condition or filled something out wrong, but then this would be the first online payment system that defeated me.

So, in summary, it was a waste of time.
 
That's good news, I've only ever bought through APMEX via Maggie, there are definitely some unique items that are hard to get in Australia and cheaper than eBay
 
Just a thought - were you using an Australian (.au) email address? Years ago I tried to order something from a US website, got a vaguely similar message, and eventually worked out it was rejecting the order based on my .au email address. Changed to backup email address (.com) - problem solved, order accepted. YMMV.
 
whinfell said:
Just a thought - were you using an Australian (.au) email address? Years ago I tried to order something from a US website, got a vaguely similar message, and eventually worked out it was rejecting the order based on my .au email address. Changed to backup email address (.com) - problem solved, order accepted. YMMV.
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In my case it was a standard gmail address.

I've sent them an email with the details and I'll update when I get a reply.
 
i remember back in 2009 i wanted so many things off apmex. but all the things i wanted are now sold here.
what do u guys still want that u cant get here?
 
ego2spare said:
i remember back in 2009 i wanted so many things off apmex. but all the things i wanted are now sold here.
what do u guys still want that u cant get here?
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The ATB I got from Apmex was in much better condition than from PerthBullion, might have just been luck.
They have a lot of European gold coins at good prices, and Mexican gold coins. Also older years of coins you can get here, like Libertads from the 80's.
 
I got an email from APMEX after my order failure:

Thank you for visiting APMEX. We noticed that you stopped short of completing your order. If you experienced a problem, or if you have questions about any products, we can help.

Our knowledgeable Account Managers are here Mondays through Thursdays, 8 AM to 8 PM and Fridays, 8 AM to 6 PM (ET). Just call 800.375.9006 and we will be able to help you.

If you complete your order today, your products could be on their way to you tomorrow. Our QuickShip process is fast and secure, and if your order is over $5,000, shipping is FREE!

Again, thank you again for visiting APMEX. We look forward to helping you get the products you really want.
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ego2spare said:
i remember back in 2009 i wanted so many things off apmex. but all the things i wanted are now sold here.
what do u guys still want that u cant get here?
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I'd get various gold coins, russian ballerinas, isle of mann angels...
 
Got another email from Apmex after I described my issue:
Our knowledgeable Account Managers are here Mondays through Thursdays, 8 AM to 8 PM and Fridays, 8 AM to 6 PM (ET). Just call 800.375.9006 and we will be able to help you.

Again, thank you again for visiting APMEX. We look forward to helping you get the products you really want.
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I'm starting to thing they are just auto-replying to questions and problem reports :rolleyes:
 
I have previously used shipping services to forward purchases from Amazon/eBay and other vendors who either refuse to ship to AU, or pricing is well outside what is reasonable.

Not sure that I would want to do it with bullion though.
 
Monsta said:
I have previously used shipping services to forward purchases from Amazon/eBay and other vendors who either refuse to ship to AU, or pricing is well outside what is reasonable.

Not sure that I would want to do it with bullion though.
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I think APMEX specifically state they will not deliver to drop shippers and when I checked such services, many had conditions that specifically precluded bullion and precious metals.
 
SilverPete said:
Monsta said:
I have previously used shipping services to forward purchases from Amazon/eBay and other vendors who either refuse to ship to AU, or pricing is well outside what is reasonable.

Not sure that I would want to do it with bullion though.
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I think APMEX specifically state they will not deliver to drop shippers and when I checked such services, many had conditions that specifically precluded bullion and precious metals.
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Sounds like an opportunity for U.S. stackers to make a few bucks re-mailing to Australia.

I'd much rather pay a trustworthy forum member $5 for their troubles than pay $70-odd to FedEx.
 
I'd be in it. I had the one (costly) experience with APMEX and said 'never again' and thought of who I knew in the US who could re-mail as the only way.........
 
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