Did anyone experience a backlog from ebay cotton&co?
18% off eBay Site Wide - Thursday 21st September 6pm - 10pm (Min $75 Spend, Max $500 Discount)
- Thread starter monopolize
- Start date
They were slammed with orders so there was a bit of a backlog for them filling orders. I didn't have to wait too long, and their estimated delivery dates listed at the time accommodated the expected backlog and wait on new Dogs to arrive in stock, so all things considered it was fine for me
Ordered on the 18th and it arrived before Oct 1 so pretty standard really, but if you just sent them a message they would have told you and updated you
I am still waiting.
Tracking info has just appeared this afternoon on the Aust Post website.
I understand that there is a backlog however the communication from the sellers needs to improve.
I was close to opening an ebay case until the tracking appeared today.
Tracking info has just appeared this afternoon on the Aust Post website.
I understand that there is a backlog however the communication from the sellers needs to improve.
I was close to opening an ebay case until the tracking appeared today.
Have a look at one of your purchases and the tracking details should be on it.
I had multiples also and it only shows up on one if they were all sent together.
Mine was marked sent on the 6th also but the tracking only showed this afternoon.
I was starting to panic.
I had multiples also and it only shows up on one if they were all sent together.
Mine was marked sent on the 6th also but the tracking only showed this afternoon.
I was starting to panic.
I also bought from them on 21/09 and the parcel arrived today.
18 days to receive an item posted from a suburb which is about a 45 minute drive from here!
Anyway, it did finally get here and I wasn't really worried, but I agree with Yuripuka that their communication could be a whole lot better.
18 days to receive an item posted from a suburb which is about a 45 minute drive from here!
Anyway, it did finally get here and I wasn't really worried, but I agree with Yuripuka that their communication could be a whole lot better.
If you just sent them a message through eBay they generally answer pretty quick
Guess I got lucky with my orders coming relatively quickly, well about 10-15 days which was fine as I knew there was a bit of a delay
One thing you guys need to take note of when buying is on the listing page just below the BIT button it gives you an estimated delivery date. I noticed that when I placed my orders the estimations where longer than normal, so they did that to let us know it would take longer, but I'm betting most people didn't even look at that, and are just expecting to receive their items a week after ordering
Guess I got lucky with my orders coming relatively quickly, well about 10-15 days which was fine as I knew there was a bit of a delay
One thing you guys need to take note of when buying is on the listing page just below the BIT button it gives you an estimated delivery date. I noticed that when I placed my orders the estimations where longer than normal, so they did that to let us know it would take longer, but I'm betting most people didn't even look at that, and are just expecting to receive their items a week after ordering
Thanks for you comments - I understand the frustration but in our defense, we took the approach of offering unlimited quantities to allow everyone regardless of stock on hand with even recently released products where limited amounts were available to order from the mint on release so that anyone could benefit from the sale and discount on offer
Many, many overlooked the extended handling times and then when the Mint informed us of the delay in production or availability which we have in an email, of the 1oz Gold Dogs, 10oz Lunar Dogs and 1kg Lunar Dogs, our whole order was held up for shipment.
We paid escalated delivery with Prosegur and then we sent all delayed orders Express Services all at our expense to make up time
We tried to do our best to offer the benefits to all, we even contacted the mint to ensure stock was on hand, but it did become difficult with some things beyond our control when that proved to be not the case
And communication was regular and fast, and we see the users here saying otherwise though unsure why that has been said
End of the day, products have arrived before or on the ETA date, we had the timeframes all set just in case and we delivered hundreds of products to buyers who had them in their hand even within a week of ordering. And then with such high value going out there are split deliveries for Security and safety with the courier services - services we don’t normally engage on a Friday which we did on the 6th
We will take it on board and assess for next time how we better can manage while still offering - but the volumes we got we can say that even other dealers didn’t have those quantities in stock as we checked when searching for alternative options to speed up the process - but perhaps it will mean that many miss out as we offer less. But we had it all clear and marked in the listings. And despite the frustration which we also felt mixed with some public holidays thrown in - it was rewarding.
Hope the extra info helps appreciate the circumstances more fully. Most importantly so many products people were able to obtain at amazing prices.
We tried.
Many, many overlooked the extended handling times and then when the Mint informed us of the delay in production or availability which we have in an email, of the 1oz Gold Dogs, 10oz Lunar Dogs and 1kg Lunar Dogs, our whole order was held up for shipment.
We paid escalated delivery with Prosegur and then we sent all delayed orders Express Services all at our expense to make up time
We tried to do our best to offer the benefits to all, we even contacted the mint to ensure stock was on hand, but it did become difficult with some things beyond our control when that proved to be not the case
And communication was regular and fast, and we see the users here saying otherwise though unsure why that has been said
End of the day, products have arrived before or on the ETA date, we had the timeframes all set just in case and we delivered hundreds of products to buyers who had them in their hand even within a week of ordering. And then with such high value going out there are split deliveries for Security and safety with the courier services - services we don’t normally engage on a Friday which we did on the 6th
We will take it on board and assess for next time how we better can manage while still offering - but the volumes we got we can say that even other dealers didn’t have those quantities in stock as we checked when searching for alternative options to speed up the process - but perhaps it will mean that many miss out as we offer less. But we had it all clear and marked in the listings. And despite the frustration which we also felt mixed with some public holidays thrown in - it was rewarding.
Hope the extra info helps appreciate the circumstances more fully. Most importantly so many products people were able to obtain at amazing prices.
We tried.
Exactly and we did reply with personal responses to each that asked but the timeframes for handling we assumed people had seen
Nearly all didn’t look, but that’s ok.we will include at the top of the description for next time
Just some feedback for next time: Most people don't look at the handling times (not your fault) so maybe next time it's probably best to mention it in the actual listing, because everyone reads the listing
Thanks for such a great offer. It was highly appreciative, and I look forward to seeing what you can offer forum members in the future once you get registered here
Thanks for such a great offer. It was highly appreciative, and I look forward to seeing what you can offer forum members in the future once you get registered here
I’m sorry, we don’t appear to have any outstanding eBay communications. Just checked. Please contact us again via there so we can investigate why as we have been trying to reply in real time though we do have different product specialists regularly accessing the same avenue - we then allocate messages
Our sincere apologies. Not the norm
Thank you IB to shed the lights and i have to say here that your ebay responses to my queries were very prompt and professional (thank you Mr.A)
Much appreciated for the effort you put through for us here. Cant wait to see my dogs N roosters soon
[LD]
I think you did a pretty good job myself. I bought a couple of items and like you say I didn't look/notice the delay times either. In the end I got my goods within a reasonable time frame, so all I can say is a big thank you.
Edited to be a little more polite...
Selling items that you dont have is not helping everyone to get their chance to buy one, its GREED by a big bullion dealer to take the ebay market from the regular guy.....
and then they DONT EVEN POST THEM ON TIME....
If only they only sold what THEY ACTUALLY HAD like the rest of us....!
Selling items that you dont have is not helping everyone to get their chance to buy one, its GREED by a big bullion dealer to take the ebay market from the regular guy.....
and then they DONT EVEN POST THEM ON TIME....
If only they only sold what THEY ACTUALLY HAD like the rest of us....!
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Thank-you. That is a perspective or thought not considered - will take that on board for next time - but Apmex, MCM, etc in markets like the US on eBay? It wasn’t a motivation and never imagined that offering new release items primarily would be stealing from the little guys - we just had the status to obtain what extra we needed, and in some products the allocation to offer.
But eBay does entitle pre-orders to be taken and if it arrives by the Estimated Delivery date, is that not the primary outcome? Nearly everyone selected only standard post too - no selecting faster or secure shipping options. We added that free for orders shipped - even when we weren’t faced with making up for some lost time by those reasons already mentioned above.
Anyway, many thoughts and differing opinions as always in this forum.
Perhaps just leaving off mentioning anything or promoting it here on SS is the best approach for us if it happens again
All feedback, so ty
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This doesn't make any sense. By allowing people to buy on pre-order they're in fact allowing everyone a chance to buy at prices not available anywhere else. If they only sold stock on hand a lot of people would've missed out.
I would hazard a guess most people are in business to make money. There's nothing greedy about it. eBay hasn't been a market for the regular guy for a long long time.
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"eBay hasn't been a market for the regular guy for a long long time."
You could get better prices from perth bullion, or gold stackers or bullion money OR EBAY there is a bloke on ebay selling 1/10th lunar dogs at $209, shall i continue? but yes ebay hasn't been a market for the regular guy for a long time i agree and frankly I'm sick of it, all we have is stackers now and i believe in all you guys and stick with you all but if we let too many dealers on here and they beat all our prices, then what? We people still defend and thank the big players for their efforts in monopolizing the market? I fight for the little guys, always have and always will, some people may take me the wrong way but that's life...
They are not even a paid member on stackers let alone a sponsor and i wont accept anyone's defense of them, often i see people criticize other members for not having decency to become a paid member but these guys get their arse kissed why? I don't understand why its ok for them but not regular people to just not chip in to the website, you know how much dealers make? I do
Anyway i am not taking this personally with any SS members who may disagree with me but at least you can understand where I'm coming from maybe?
You could get better prices from perth bullion, or gold stackers or bullion money OR EBAY there is a bloke on ebay selling 1/10th lunar dogs at $209, shall i continue? but yes ebay hasn't been a market for the regular guy for a long time i agree and frankly I'm sick of it, all we have is stackers now and i believe in all you guys and stick with you all but if we let too many dealers on here and they beat all our prices, then what? We people still defend and thank the big players for their efforts in monopolizing the market? I fight for the little guys, always have and always will, some people may take me the wrong way but that's life...
They are not even a paid member on stackers let alone a sponsor and i wont accept anyone's defense of them, often i see people criticize other members for not having decency to become a paid member but these guys get their arse kissed why? I don't understand why its ok for them but not regular people to just not chip in to the website, you know how much dealers make? I do
Anyway i am not taking this personally with any SS members who may disagree with me but at least you can understand where I'm coming from maybe?
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I don't quite see what the problem is?
They were selling 10oz Roosters and Dogs for about $280-$285 and with the 18% off I paid approx $230 for each which is cheaper than any other dealer and cheaper than what they sell for here, so yes I thanked them for listing those items and allowing me to get them at super cheap prices because they would have cost me $255-$260 from a dealer and from fellow stackers here
How is that a bad thing?
This has nothing to do with their everyday regular prices on eBay because of course SS members wouldn't pay those rates when dealers and this forum are cheaper but they could have easily cranked their prices up on Sept 21 or not even offered to sell the new Dog series at all, so I thought it was great they did and it allowed me to get a bargain
And they are not a paid member or sponsor because they are waiting for GP to respond to their request that they have already made to actually become a sponsor, something I would be happy to see because the current sponsors this site have (besides Gold Stackers) bring nothing to this forum and don't even come here anymore yet still get their own sections so that's more of a problem
They were selling 10oz Roosters and Dogs for about $280-$285 and with the 18% off I paid approx $230 for each which is cheaper than any other dealer and cheaper than what they sell for here, so yes I thanked them for listing those items and allowing me to get them at super cheap prices because they would have cost me $255-$260 from a dealer and from fellow stackers here
How is that a bad thing?
This has nothing to do with their everyday regular prices on eBay because of course SS members wouldn't pay those rates when dealers and this forum are cheaper but they could have easily cranked their prices up on Sept 21 or not even offered to sell the new Dog series at all, so I thought it was great they did and it allowed me to get a bargain
And they are not a paid member or sponsor because they are waiting for GP to respond to their request that they have already made to actually become a sponsor, something I would be happy to see because the current sponsors this site have (besides Gold Stackers) bring nothing to this forum and don't even come here anymore yet still get their own sections so that's more of a problem
So it has come to my attention that Imperial Bullion has approached the owner of Stackers for a sponsorship....
This i am happy to hear but you can understand how it looks to me without knowing this and for the record, during the big ebay sale which im sure we all can not wait until just for the record, i bought from other SS members ONLY, no apmex nobody but if you guys at Imperial bullion do sponsor this community then you in my eyes will be a part of this community too, im glad to hear you guys are trying to do the right thing by us...
Not removing my comments because i was under the wrong impression about you guys, I am who i am and i respect my fellow members of stackers
Good day
This i am happy to hear but you can understand how it looks to me without knowing this and for the record, during the big ebay sale which im sure we all can not wait until just for the record, i bought from other SS members ONLY, no apmex nobody but if you guys at Imperial bullion do sponsor this community then you in my eyes will be a part of this community too, im glad to hear you guys are trying to do the right thing by us...
Not removing my comments because i was under the wrong impression about you guys, I am who i am and i respect my fellow members of stackers
Good day