Dealers want to sell at a higher price! So they pretend they don't have and/or "it's on the way" or "it's already been sold out". Some dealer shops closed BEFORE schedule and stayed closed for days without any reason/explanation whatsoever since gold hit 1,500 $. They can't handle the truth. Gold is going up and they just sit on their stock waiting late-January and February spikes. It will probably slam 1,600 $ until the end of February. They want to make big bucks. Why? Because thirst will keep growing and they'll be able to make extra 100-200 $ per each ounce. If a dealer sells 1,000 until spring 2020, that's a 200,000 $ gain on top. It's a rare opportunity for them in years. So they sit on the gold or just lie about not having in stock.