www.australiancoins.com.au

Discussion in 'General Precious Metals Discussion' started by Simeon, Dec 13, 2019.

  1. Simeon

    Simeon New Member Silver Stacker

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    Hi,

    Has anyone had any dealings with this company?

    Ordered something 3 days ago from them and other than receiving an email saying they are processing my order I haven't received any communication.

    Sent them an email and no response either.
     
  2. 66rounds

    66rounds Well-Known Member Silver Stacker

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    Have you tried the landline? Never heard of them before but cant see anything amiss on the site.
     
  3. Tin Can

    Tin Can New Member

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    The company ABN details more-or-less match its website details.

    Name: AUSTRALASIAN NOTES PTY LTD
    ACN: 145 860 019
    ABN: 71 145 860 019
    Registration Date: 18/08/2010
    Next Review Date: 18/08/2020
    Status: Registered Type: Australian Proprietary Company, Limited By Shares
    Locality of Registered Office: BROOKVALE NSW 2100
    Regulator: Australian Securities & Investments Commission

    Company: Australasian Notes Pty Ltd
    Address: PO Box 744 Balgowlah NSW 2093 Australia
    Phone: 02 9453 9233
    Email: [email protected]
     
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  4. Simeon

    Simeon New Member Silver Stacker

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    Thanks for looking that up.

    Monday will be time for the phone call - was giving them time to reply to the email.

    They used PayPal as their payment gateway so I guess the risk is not great.
     
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  5. Simeon

    Simeon New Member Silver Stacker

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    Just an update.

    Called them up. The guy on the phone appeared to be aware of my order. He was like 'are you aware that it's only 2 of the 6 coins'. I responded that I wasn't and that's not what the description said. He responded that the description had somehow changed some time ago and that I should have known based on the price. I requested a refund to which he agreed to.

    Over two weeks later and no refund. I also note he hasn't fixed the description on the website. I raised my concern with Paypal and hopefully I will get my money back.
     
  6. 66rounds

    66rounds Well-Known Member Silver Stacker

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    You mean you thought you paid for a lot of six coins and he told you over the phone it's only two coins?
     
  7. Simeon

    Simeon New Member Silver Stacker

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    Yes. It was a box set. Picture was of the box and the description stated the name of the box set. No mention that it was only two coins. I guess you could argue it didn't explicitly state it had six coins either.

    Errors happen in listings. I get that. My frustration is the lack of communication and action:
    • No update on order
    • No response to emails
    • Agreement made on the phone to refund, yet no sign of money
    • Doesn't even update the listing to correct the error
     
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  8. 66rounds

    66rounds Well-Known Member Silver Stacker

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    Typical Sunday market dealer. Always safer to deal with well known names. Hopefully the refund comes through
     

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