I signed up for Spotmex thru a link at SS. I have been perusing the different areas, figuring out how it all worked. I set my filters to those who would ship to USA and take certain forms of payments. I either have the concept down wrong..or just don't understand. I found two Morgans for 35.00 USD a piece, quantity 2 on the sellers side column. So I put in my order for the exact amount and quantity. A screen popped up, said I had bought them and asked me to pay now. I hit pay now and (went thru paypal this time) and paid for immedieatly. I received my confirmation email of total amt plus shipping that was taken out of paypal. I thought,...done deal. Six hours later I receive this ....I will block out names in case I am misunderstanding the way this was supposed to work in my mind so no seller gets a bad rap at this point...... Apr 29, 2011 15:49:21 PDT Transaction ID: 1NP15485847137836 Hello Deana, XXXXXXXX just sent you a refund XXXXXXXX just sent you a full refund of $75.12 USD for your purchase. If you have any questions about this refund, please contact JXXX XXX. The refund will go to the card you paid with. To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account. Merchant information XXXXXXXX [email protected] Note from merchant I am sorry I sold already Original transaction details Description Amount SPOTMEX Order #1392 Item #: 1392 $73.00 USD 1 $73.00 USD Shipping and handling: $2.12 USD Total: $75.12 USD As soon I bought them, they disappeared from the sellers side column..so I find it hard to believe that two people hit the buy now button at the same exact time and paid at the same exact time. Has anyone else bought of spotmex yet? I know they are a sponsor here so I really wanted to give them a try..but am very disappointed about the whole transaction..especially after going thru the whole process of setting my "buyers" acct up... Dee
If Spotmex has a complaint system, you could file a complaint. It is possible that the seller sold the coins outside of Spotmex and did not update his Spotmex listing. Since you got a quick refund, I would assume that the seller just made an innocent mistake.
If that is the case the seller should be banned! That's not how it works, at least not how it should work. if you sell it you should remove it immediately...
I'd give the seller the benefit of the doubt and say they made a genuine mistake in not removing the listing after selling the coins elsewhere. On the other hand, if you were buying through eBay you'd be entitled to give the seller neutral or negative feedback so the likelihood of mistakes occurring (genuine or otherwise) would be much lower.
Guys, I have to stick up for Spotmex. I sold lots of stuff there. No hassles, no problems. I actually forgot I got stuff for sale over there so I didn't adjust the prices when spot rose. But it is my own fault.
