RSM gold

Discussion in 'General Precious Metals Discussion' started by itin, Sep 21, 2012.

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  1. itin

    itin Member

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    Not trying to start another Royal Silver Mint trashing thread. I've read the other two and was leary, but the price was good.

    Ordered a 1/4 oz gold Macaw two days ago. Price was approx $439, which was less than spot. Website said it was "On Sale".

    This morning I got this email:



    Royal Silver Mint

    Hi XXXXXX,

    Message from Royal Silver Mint

    You have received a new message regarding order #XXX:
    Mr. XXXXXX:

    Our pricing module was disabled and nobody at Royal Silver noticed, except me today, upon returning from a business trip. Our store was selling gold for less than the spot price of gold. I hope this won't turn you against us, but I am canceling this order 547, due to an invalid price generated by the pricing module. I apologize for the inconvenience. Please feel free to order again; the module is working now. Thank you.

    Regards

    Brian McConnell
    CEO, Royal Silver Company

    Royal Silver Mint powered with PrestaShop




    Ha, ironic thing is the dogs were barking while I was replying to the message.

    Checked the mail and my three silver coins form RSM were in a USPS box laying on the porch.

    Ordered them on July 6, delivered on September 21.

    Nice coins, but I won't be ordering from them again.

    Customer service is a disgrace.

    Bill
     
    itin, Sep 21, 2012
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  2. dccpa

    dccpa Active Member

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    My silver coins are supposedly on their way. However, seeing the shipment go to Arizona from Florida is not giving me a warm fuzzy feeling when I live in Arkansas.

    If you read the fine print, RSC can cancel your order for pretty much any reason they want.
     
    dccpa, Sep 21, 2012
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  3. itin

    itin Member

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    After several emails with Brian I received an offer that we can both live with on this transaction.

    After being very pissed at him, I must say that Brian stepped up to the plate and did the right thing.

    And in a very short time frame.

    All is good now.

    Mods, please lock this thread.
     
    itin, Sep 21, 2012
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  4. Ryaneod

    Ryaneod New Member

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    In other words, he gave you a good deal so that you wouldn't give him bad publicity . . . Well, the right thing to do would have been to give you that offer in the first place. I mean, just saying . . .
     
    Ryaneod, Sep 21, 2012
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  5. mmm....shiney!

    mmm....shiney! Administrator Staff Member Silver Stacker

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    itin, if you use the "Report" function at the bottom, The Pelican is more likely to see your request as he doesn't check every post.
     
    mmm....shiney!, Sep 22, 2012
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  6. itin

    itin Member

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    Thanks shiney.

    Done.
     
    itin, Sep 22, 2012
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