Old superfund not complying with rollover

Discussion in 'Superannuation' started by Caput Lupinum, Feb 26, 2013.

  1. Caput Lupinum

    Caput Lupinum Well-Known Member Silver Stacker

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    I was wondering other than the ATO, if there is any watchdog or Ombudsman that deals specifically with supefunds? I have been having ongoing issues with an old superfund not complying with my request to rollover my super to my current fund. A simple process that according to ATO guidlines should take 30 days has been going on for over 6 months now with no resolution in sight. Thanks
     
    Caput Lupinum, Feb 26, 2013
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  2. Clawhammer

    Clawhammer Well-Known Member Silver Stacker

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    That's rediculous. What reasons have they given?
     
    Clawhammer, Feb 26, 2013
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  3. willrocks

    willrocks Well-Known Member Silver Stacker

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    What's the fund?
     
    willrocks, Feb 26, 2013
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  4. Caput Lupinum

    Caput Lupinum Well-Known Member Silver Stacker

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    IOOF Holdings. For the first 3 months my current superfund had made repeated requests for my benefits to be transferred. At first they stated that they hadn't received the requests before stating that my requests had been received but misplaced, each time meaning I would have to fill in a new request with my current fund. It's at the point where they are ignoring my emails. I've kept records of all corrospondance and intended to make a complaint, but I've been holding off in the hope of getting my benefits first.

    I've also found what I was looking for in the superfund ombudsman
     
    Caput Lupinum, Feb 26, 2013
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  5. Roswell Crash Survivor

    Roswell Crash Survivor Well-Known Member Silver Stacker

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    Roswell Crash Survivor, Feb 26, 2013
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  6. Clawhammer

    Clawhammer Well-Known Member Silver Stacker

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    Keep a track of your hours spent on this, plus any hard expenditure. I'd be chasing consequential damages.
     
    Clawhammer, Feb 26, 2013
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  7. nonrecourse

    nonrecourse Well-Known Member

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    Maybe your super is one of their high earning (their fees mean they are on a winner cause you can't escape) frozen funds :lol: :lol:

    http://www.ioof.com.au/__data/asset...2_IOOF_Frozen_and_illiquid_funds_Feb_2013.pdf

    Kind Regards
    non recourse
     
    nonrecourse, Feb 28, 2013
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  8. Caput Lupinum

    Caput Lupinum Well-Known Member Silver Stacker

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    http://www.abc.net.au/news/2015-08-...ial-services-scandal/6666736?section=business

    Dodgy f*cks. Glad I managed to get out of this fund before the "it's gone" moment
     
    Caput Lupinum, Aug 2, 2015
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