Ebay Question

Discussion in 'Questions & Comments' started by dinduboy14, Dec 26, 2017.

  1. dinduboy14

    dinduboy14 Active Member

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    hi guys - i recently sold an item on ebay and now the item has missing while in transit.
    It was sent via Aus post Platinum express.

    Its currently under investigation from Oz post and they said that they'll be in touch within next 10 days.

    So should the item not be found, does it mean that the seller will have to bear the cost of lost item?
    or would Paypal insurance cover the loss?

    Kindly advise if you have been in a similar situation and what to do next.

    thanks/
     
  2. dinduboy14

    dinduboy14 Active Member

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    hi guys - any advise on the above would be helpful.

    thanks/
     
  3. ozcopper

    ozcopper Administrator Staff Member

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    Paypal will charge it back to you (refund the buyer from your account) and you will have to claim for the loss from Australia post.
     
  4. yuripuka

    yuripuka Well-Known Member Silver Stacker

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    Good Luck doing that.

    I have been screwed over twice in the past 3 weeks and Aust Post is not interested in helping at all.

    One was a tracked item that disappeared and the other was crushed in transit.

    Best of luck to you.
     
  5. dinduboy14

    dinduboy14 Active Member

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    but doesn't Ebay/Paypal have Seller protection for that purpose?

    why am i paying fees to them if they are not going to insure the item.

    in this case, i am still waiting for Auspost for their reply but i dont think its going to be a positive outcome for me...
     
  6. ozcopper

    ozcopper Administrator Staff Member

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    ebay protects the buyer, not the seller. They hate their sellers even though thats where their income comes from. Go figure!
     
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  7. jcz1

    jcz1 Member

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    Answering from the US, but I'm sure ebay in AUS is the same...

    The "seller protection" from ebay/paypal is NOT insurance. The protection is supposed to cover you when tracking shows that the package was delivered and the buyer claims it never showed up.

    You are paying fees to ebay to gain access to their marketplace of buyers, not to cover shipments that get lost in the mail. Until something better comes along, we are stuck with it.
     
  8. serial

    serial Well-Known Member Silver Stacker

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    Its already been said, eBay will stick you with this one. Best thing you can do is be proactive, offer the customer a replacement or refund ASAP rather than waiting for a case to be lodged against you. Think about how you packed the item, was if obvious that it was precious metals? If so re-adjust your packing technique. Push Australia post for compensation and remember that how you describe the item can affect your chances of getting money out of them.
    Are you comfortable with telling us what was lost?
     
  9. spannermonkey

    spannermonkey Well-Known Member Silver Stacker

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    here there everywhere
    TURTLE fleebay with a big stick .
    A coin dealer I used to work for lost over $20K in gold sent to Germany
    They used to spend upto $5K in fees a month & no help from their so called account manager
     
  10. alor

    alor Well-Known Member Silver Stacker

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    eBay is trying their best to avoid buyer and seller direct contact, to secure their fees protection

    if there is a channel open, deal direct with seller, chances are better to get the items and better for both parties

    this is similar with the Russian & China gas direct deals, they by passed the USD, both are better off and the USD demand go down, US is trying to protect their own money
    Russia & China are trying to avoid paying un-necessary fees

    too much has been lost, and we will at all cost avoid buying from such avenues
     
  11. dinduboy14

    dinduboy14 Active Member

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    i lost 1/2 oz gold coin :(
     
  12. serial

    serial Well-Known Member Silver Stacker

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    did you tell aus post what it is?
     
  13. dinduboy14

    dinduboy14 Active Member

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    I've been using the same post office to send silver/gold of recent and 90% of the times the items are insured.
    so the guys at the post office are aware of what ive been sending.

    This is the first time i didn't insure item as it was sold on ebay instead of SS and now the item has gone missing.

    I'd contacted AusPost a week ago and its currently with them for investigation.
     
  14. serial

    serial Well-Known Member Silver Stacker

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    well tell Australia post that you want them to make a police report as the item was valuable then make one yourself, you should also push for them to commence an internal investigation into whoever has handled the package and at what point it has gone missing.
    I have had a couple of items go missing to (one with $8k in it) and when I di this it magically appeared again.
     
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  15. yuripuka

    yuripuka Well-Known Member Silver Stacker

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    Serial, I like your thinking.

    I have also had a really bad run with Aust Post recently.

    I have an account and use eparcel to send.

    You would think that they would look after their account customers,

    BUT YOU WOULD BE WRONG!!!!!!!

    If you do not take out insurance they won't even try to find the parcel.

    They really don't give a shit.

    Not even interested in investigating.

    The problem is that there is no real alternative.

    Fastway is even worse.

    Between Aust Post and ebay we are screwed.
     
  16. alor

    alor Well-Known Member Silver Stacker

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    we can tighten the screws up eBay and Posts aasseess :p
     
  17. alor

    alor Well-Known Member Silver Stacker

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    look what the Magpies did
     
  18. Ipv6Ready

    Ipv6Ready Well-Known Member Silver Stacker

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    Very unfortunate, hopefully it turns up.
    When selling on ebay insure everything, unless you dont mind paying for lost items yourself.

    But lets imagine if you sold it here on the forum.
    You should also clearly ask and dicuss with the buyer, who is taking the risk on postage.
     
  19. Ipv6Ready

    Ipv6Ready Well-Known Member Silver Stacker

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    On a more productive note :
    not sure from your post if there is any (I have satchels dropped in letter boxes and first tracking notice was delivered)
    With tracking at least you/they can narrow the field down ie which depot had it last
    ie scanned by your local PO, than regional depot (you can safely say unliky the LPO staff nicked it, so be polite to them and don be rude to them, so yuu can get sympathy/empathy for their help

    Also isnt platium signature on delivery and what is the default insurance coverage?
     
  20. Silverling

    Silverling Well-Known Member Silver Stacker

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