Thanks for the additional information @mongrelmaple . I still suspect some silly buggers going on at ABC as another SS member posted a while back, their experience re making an online purchase for an available gold item and when they went in to collect it personally on the agreed day, the item was not available until they jumped up and down about it. Something along those lines .... From the memory the SS member was not a happy camper. Regardless, you entered into a contract with ABC for the purchase of goods and would have paid in full as per their stated terms and conditions (prior to ABC dispatching said item) with the expectation of delivery within a reasonable time. If a company or person are selling an item and they do not disclose issues with delivery prior to you making the purchase to allow you to make an informed decision as whether to continue with the purchase under delayed delivery times or not proceed with the purchase at all, then under NSW consumer law it could be said that their actions are deceptive or misleading. ABC (and all companies actually) needs to be upfront about these matters from both a legal compliance perspective and customer service reputation. As I type, a search of ABC's web site makes no mention of the issues the rep from ABC noted to you in our discussion. The fact ABC did not call to advise you of the issue is inexcusable and once again a poor reflection on mgmt and customer service. In the past I have made purchases from ABC using their online platform due to convenience, then collected from them / had delivered in next 2-3 days. Given your experience, any future purchases I make from ABC will be F2F only on the basis..."here's cash if you put it in my hand now".