I've created an eduction section for the Perth Mint website http://www.perthmint.com.au/research_education.aspx and will be slowly adding aticles as I get time. Most current one is on the refining process http://www.perthmint.com.au/refining-process.aspx Idea is to build it up to a resource explaining anything you need on the industry, a sort of precious metals wikipedia but more reliable. A solution to the problem of newbies asking the same questions over and over - just point them to the Mint's education page so they can get up to speed. If you have any topics you want me to cover, leave a reply and I'll add it to my to-do list.
Can you do one one basic terminology? The number of people I talk to who say "bullions" (as in "How many bullions do you have?") is surprisingly high and I'm sure there are a lot of people out there who don't want to look like an idiot when they talk to a dealer for the first time.