I have a transaction which I need opinions on, I will publish pm's between me and the buyer (I have consent of the buyer) and let the outcome be decided by other members. Buyer bought an amount of items from me, location listed as (an australian state) but I found out he was overseas, I still consented to fulfill the trade. He transferred the payment to my account and it was insufficient. hem9: I received xxx which is short from the total. please rectify. buyer: Bank fee of your bank i guess. I bank in exact amount of xxx. hem9: ok so how will you rectify the situation? buyer: I have no idea how much your bank charged. I paid my own bank fee. hem9: just send me the difference through paypal gift so its all done. buyer: i dont have paypal account. i thought u dealt a lot oversea customers? u should tell me before i do bankwire hem9: I do not want to make a big deal about a small incident. My responsibility is to receive your payment, pack your items properly and make sure your items are shipped in a timely manner. It is not my responsibility to tell you how to pay or walk you through the steps of payment if you do not ask me specifically for help. You have 4 feedbacks with Australian sellers so the assumption is that you know what you are doing. All my international sellers paid by paypal and I do not wish to idictate on you what method of payment you should use, the choice as well as the responsibility is yours. buyer: come on mate, dont scratch our face down, it is just 5-6% of total amount. u should be able to cover it. hem9: no, as this is not my fault and any seller has the right to expect the full amount for their sale. buyer: the 3 sellers i dealt never ask me to pay anything for bank fee for your information. you are the first. hem9: I will make you a deal, i will put the post public on the site. if they tell me that i should foot the difference i will, how about that. buyer: as u wish, but dont publish my name out.
agreed paid in full. why do you need to foot the bill on transaction costs? if the buyer doesn't approve then return the net amount paid and cut off the deal.. Sorry buyer, it's not fair for us sellers.. Just register for a paypal account if you really want your goods.
Any fees are buyers responsibility. Total Value sell $100 Fees $7 Seller receives $100 Buyer pays $107 That is what it should be to me ?
Hem9. I am also with you on this one. I have acted on both ends (transferer and transferee) in various transfers and none of them deducts bank fee for the transferee. Each time, the exact amount arrived in the currency we agreed on. Can this be verified with your bank?
I have had this problem before & I totally see your side, luckily you hold the cards(lols) so.. Do what you think best advise. I am normally the sender, as I'm unaware of the receivers banks cost(unless told) I cover my end & throw in $20 extra to grease the wheels. Most of the time I get what i think are good deals & excellent service, I like to think this is because of my polite disposition but I thinks it's the kickback. If I didn't & seller did not account for extra fee I could say too bad(&receive crap service). Your customer did cause an unintended international IMT, because of this you fowled your quoted amount by missing the +35 fee. That's the buyers call, does he want an angry hem9?
5-6% of total amount = a much larger percentage of Hem9s profit amount. The "u should be able to cover it" bit sounds a bit rude. @Hem9, Did you get charged a fee by your bank to process?
I just called my bank and they said it is standard operating procedure to charge a fee to receive overseas payments.
Sticky situation. Been caught out there before. Banks charge at both ends for international transfers (yes it sucks). Last time it cost $30 bank fees in Aust, then $50 when it hit Japan. I just had to cop it, I wasn't in a situation to bargain. You can be sure the buyer wasn't aware of bank fees at the Australian end. Ask him to send some other payment (e.g. Money bookers, Bitcoin ... post you some $$).
In that case the buyer has done what they claim and paid the full amount including their fees at their end. You may have to Ship the goods and have a word to your bank about the fees. (Threaten to take your account elsewhere unles it's waived may help). Maybe in future find out if any fees apply at your end and add them to the sale price before payment is made?
I deal a lot with overseas companies both as a supplier and a purchaser. It is always the purchaser that is responsible for ALL fees etc including those charged by the suppliers bank. The supplier has stated a price and it is your responsibilty as the purchaser to get those exact funds to his bank account - even if their bank deducts amounts for receiving foreign funds. At the end of the day - do you want the product or not? malachii
send money to cover the fees=more fees....I dont know how significant the amount of money was but as the seller i would take the loss and learn for next time within reason. I can see were the buyer is coming from but also the sellers argument is valid. Predicament.
Western Union & Escrow dont charge from what I understand but everyone else between $25-$35. You should include transfer fee to quote given but were caught off guard. I see these as facts but not my call.
tough one If you sell stuff on Ebay, as the seller you get hit with all fees after your sell price. Difference is I guess you know its going to happen. sorry to play devils advocate, but i think hem might have to cop this one imo as its hems bank charging him, and next time in the sale thread put 'XXX cleared funds' or put a slightly higher sale price for o/s transactions.
buyer owes you the money. he/she could have a pp account set up in 10 minutes if they really wished to pay you. If you hold shipment, they will eventually have to pay. It will cost more to send the money back (fees on both ends again)
Unless agreed beforehand that you would cover some of the fees .. it is the buyers obligation to get the full amount to seller. If bank transfer fees is high relative to this amount something like itunes credit and amazon gift could be arranged.
if i buy stuff off ebay and send paypal i will pay whatever the price is at the end i do not pay fees buyer does not pay fees...they pay the final price unless stated before hand
