Anyone dealt with Suisse Gold before?

Discussion in 'Questions & Comments' started by yennus, Sep 29, 2011.

  1. mmm....shiney!

    mmm....shiney! Administrator Staff Member Silver Stacker

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    I used to buy "Choice" magazine many many years ago, I was under the mistaken belief that their reviews would help choose quality products. Worst washing machine we ever bought was the most highly rated by Choice at the time.
     
  2. Wafdawg

    Wafdawg Member

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    So you're saying reviews are not credible? I just don't want to send funds and find out I have to wait months to get my order filled.
     
  3. Wafdawg

    Wafdawg Member

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    Just noticed their banner here on silver stackers. They gotta be alright right?
     
  4. Yippe-Ki-Ya

    Yippe-Ki-Ya New Member

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    If your don't hold it you don't own it mate :lol:
     
  5. Wafdawg

    Wafdawg Member

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    I plan on taking physical delivery!
     
  6. mmm....shiney!

    mmm....shiney! Administrator Staff Member Silver Stacker

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    That pretty much sums it up. ;)

    You can't hold it here, and hold it offshore at the same time. It's not exactly an ideal system, you just have to trust the company and bank you're dealing with. :)
     
  7. Wafdawg

    Wafdawg Member

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    Alright so I went ahead with my purchase. Will report back with a review.
     
  8. Wafdawg

    Wafdawg Member

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    Have any of you ever heard that a wire transfer can take up to a few days to receive? From 1 US bank to another? That sounds ridiculous to me but that is what Jennifer Shields, Suisse Gold Customer Service just emailed me. I sent a wire 24 hours ago and she is saying they haven't received it yet but i have the confirmation and transaction reference number.
     
  9. goldpelican

    goldpelican Administrator Staff Member

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    Up to 48-72 hours is common. Usually they go via an intermediary bank.
     
  10. Wafdawg

    Wafdawg Member

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    Thanks Gold Pelican. I was getting a little concerned but you have alleviated that some. All the best.
     
  11. Wafdawg

    Wafdawg Member

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    They got my wire. Woo hoo. Now get me my silver and gold! :)
     
  12. goanna

    goanna Member Silver Stacker

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    Banks normally do their transactions via a batching process that's run once per day, usually in the wee hours of the morning. The cunning rats will take it out of your account immediately but get to hold it for up to 24 hours before the batching process. Since there are at two banks involved, it can take up to 48 hours to conduct the transfer.
     
  13. Altima

    Altima Well-Known Member Silver Stacker

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    Congrats! Do update on the delivery times. Heard SwissPost can take quite a while to reach you.
     
  14. Wafdawg

    Wafdawg Member

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    Will do. The customer communication is not too great. I probably won't order from them again. I paid for fed ex express delivery which is 3-7 business days on their website but haven't heard anything from them except they received my funds. So in other words, no way am I getting it within 3-7 business days.
     
  15. pmbug

    pmbug Active Member

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    Rumor has it not even the Swiss can be trusted to deliver allocated gold:
    http://kingworldnews.com/kingworldn..._Just_Refused_To_Give_My_Friend_His_Gold.html

    Note that the above is not necessarily specific to Suisse Gold, but should be taken as a reminder to folks that vault services - even fully allocated in a respected locale - carries risks.
     
  16. Wafdawg

    Wafdawg Member

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    Update: I received part of my order on 5/7, still have more than half pending. Will never buy from them again. It'll be over a month before I'm finally fulfilled.
     
  17. Phiber

    Phiber Well-Known Member Silver Stacker

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    I've dealt with them through Maggie: very smooth transaction, got the stuff delivered quick.
    Maggie has been super awesome in helping with this.
     
  18. Wafdawg

    Wafdawg Member

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    Lucky you, my valcambi combibars didnt even come with their assay cards...
     
  19. Wafdawg

    Wafdawg Member

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    Absolutely the worst. I received so many emails from this John Christopher character about my order shipping this week, then i inquire again, and i get the same answer, this week. Over a month to fill such a small order and i paid express delivery!!!! Combibars delivered without their assay cards as shown on the picture on their website. Now he's looking to fill my order with alternative products as he claims the refinery is slow to deliver. 1 10g gold bar. Really? You can't get 1 10g gold bar delivered to you and you deal with precious metals? I accepted the alternative product if it means it will ship out today. To be continued....
     
  20. goldpelican

    goldpelican Administrator Staff Member

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    Perth Mint isn't accepting wholesale orders for 10g bars as of this moment because they have none in stock and have moved to an "in-stock sales only" model, so without going into specifics of the items you've purchased, yes, it's entirely feasible.

    April depleted global physical retail inventories. Everyone is playing catchup.
     

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