Returning Damaged Coin

Discussion in 'Silver Coins' started by Bit Baron, Dec 21, 2013.

  1. Bit Baron

    Bit Baron Member

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    Hi

    I received a damaged bullion coin from a dealer. The damage is minor on the coin and the capsule is deeply scratched. It looks like the damage didn't occur during transportation.

    Should I be concern and return the coin to the dealer?
     
    Bit Baron, Dec 21, 2013
    #1
  2. goanna

    goanna Member Silver Stacker

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    If it was the same price as coins of the same type, certainly yes.
     
    goanna, Dec 21, 2013
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  3. Holdfast

    Holdfast Well-Known Member Silver Stacker

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    Yes...just be polite and ask for an exchange...most dealers are pretty good.

    Was it discounted or did you pay a standard price (Average price)?

    What coin was it?

    Cheers

    H
     
    Holdfast, Dec 21, 2013
    #3
  4. Bit Baron

    Bit Baron Member

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    The coin was a 2013 Kookaburra and wasn't discounted so I will ask for an exchange.
     
    Bit Baron, Dec 21, 2013
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  5. goldpelican

    goldpelican Administrator Staff Member

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    May be simpler to request a new capsule to be sent out. Genuine capsules are available to distributors.
     
    goldpelican, Dec 22, 2013
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  6. Acme

    Acme New Member

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    Yes, send it back as not only capsule but coin itself has scratches. Good dealer should send you replacement without any problem.
     
    Acme, Dec 22, 2013
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  7. purple88

    purple88 New Member

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    Send it back and ask for a replacement. THEY should pay for return shipping not you. If they can't or won't replace it with a problem free coin and capsule get a refund with them paying for return shipping.
     
    purple88, Dec 27, 2013
    #7

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