10 oz Silver Coin arrived in poor condition; what to do?

Discussion in 'Silver Coins' started by Barbarian At The Gate, Jan 31, 2012.

  1. Barbarian At The Gate

    Barbarian At The Gate New Member

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    Hi guys

    Just purchased a 10 oz silver Kookaburra coin from GS. Unhappily, it's arrived in really poor condition. The capsule is visibly scratched and there appears to be a milk spot on the coin (can't remove capsule, not sure how). Any suggestions as to what I should do? Send it back or wear it? Either way, I reckon I won't be going back there.
     
    Barbarian At The Gate, Jan 31, 2012
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  2. Anthony

    Anthony New Member

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    Who/what is GS?

    Were any photos of the item available?

    Have you tried contacting them?
     
    Anthony, Jan 31, 2012
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  3. fishball

    fishball New Member Silver Stacker

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    Contact them and ask for a swap/refund.
     
    fishball, Jan 31, 2012
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  4. hiho

    hiho Active Member Silver Stacker

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    contact the seller first, do spread it here unless you get no joy
     
    hiho, Jan 31, 2012
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  5. Lunarowl

    Lunarowl Active Member Silver Stacker

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    GS? Gold Stacker? hmm.. unlikely!
     
    Lunarowl, Jan 31, 2012
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  6. hem9

    hem9 Active Member Silver Stacker

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    Contact the dealer before going public as anything could have happened in the shipping.
     
    hem9, Jan 31, 2012
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  7. Barbarian At The Gate

    Barbarian At The Gate New Member

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    Thanks for the feedback, guys. I have contacted them and they're willing to replace it. I can't tell you how shocked I was when I saw the coin as it was so well-packed. Possibly a Perth Mint problem, but we'll probably never know.

    Thanks again for the advice.
     
    Barbarian At The Gate, Jan 31, 2012
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  8. Captain Kookaburra

    Captain Kookaburra Well-Known Member Silver Stacker

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    There was someone at the Silver Stackers Meet-up in Melbourne on Sunday with a similar coin. Not sure if it was a Kook or not. The spot was more brown than a regular milk spot.

    I think it was acquired 2nd hand and not from any dealer.

    Yell out if that was you....
     
    Captain Kookaburra, Jan 31, 2012
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  9. goldpelican

    goldpelican Administrator Staff Member

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    Problem resolved and coin replaced - there was actually a big fat grey hair in the capsule. Maybe the mint should introduce hair nets :/
     
    goldpelican, Feb 6, 2012
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