Hi, Has anyone had any dealings with this company? Ordered something 3 days ago from them and other than receiving an email saying they are processing my order I haven't received any communication. Sent them an email and no response either.
The company ABN details more-or-less match its website details. Name: AUSTRALASIAN NOTES PTY LTD ACN: 145 860 019 ABN: 71 145 860 019 Registration Date: 18/08/2010 Next Review Date: 18/08/2020 Status: Registered Type: Australian Proprietary Company, Limited By Shares Locality of Registered Office: BROOKVALE NSW 2100 Regulator: Australian Securities & Investments Commission Company: Australasian Notes Pty Ltd Address: PO Box 744 Balgowlah NSW 2093 Australia Phone: 02 9453 9233 Email: [email protected]
Thanks for looking that up. Monday will be time for the phone call - was giving them time to reply to the email. They used PayPal as their payment gateway so I guess the risk is not great.
Just an update. Called them up. The guy on the phone appeared to be aware of my order. He was like 'are you aware that it's only 2 of the 6 coins'. I responded that I wasn't and that's not what the description said. He responded that the description had somehow changed some time ago and that I should have known based on the price. I requested a refund to which he agreed to. Over two weeks later and no refund. I also note he hasn't fixed the description on the website. I raised my concern with Paypal and hopefully I will get my money back.
You mean you thought you paid for a lot of six coins and he told you over the phone it's only two coins?
Yes. It was a box set. Picture was of the box and the description stated the name of the box set. No mention that it was only two coins. I guess you could argue it didn't explicitly state it had six coins either. Errors happen in listings. I get that. My frustration is the lack of communication and action: No update on order No response to emails Agreement made on the phone to refund, yet no sign of money Doesn't even update the listing to correct the error
Typical Sunday market dealer. Always safer to deal with well known names. Hopefully the refund comes through